Service Advisor AND Internal Service Advisor - Automotive
Service Advisor AND Internal Service Advisor - Automotive
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Job Description
Crown Eurocars Dublin has an opportunity for a Service Advisor and an Internal Service Advisor!
The position includes interacting daily with a range of people customers service technicians service managers parts associates parts managers sales associates and sales managers to name a few.
As a Service Advisor Assistant you will fill in for advisors when they are not immediately available including vacation periods and assist frequently with phones and cashiering
A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position.
Based upon performance and length of time in this role career progression to Automotive Service Advisor is possible!
Hourly Rate: $18 $40/hr. based upon experience.
If you think you have what it takes apply today!
Crown Automotive Group is a familyowned dealership group headquartered in St. Petersburg Florida with additional dealership groupings in Tallahassee Florida; Chattanooga and Cleveland Tennessee; and Dublin Ohio. We consistently provide our customers with the best value and customer service and we need exceptional people to join our team.
Once you are part of our team we prefer to promote from within here at Crown. Many of our managers rose through the ranks this way. The opportunities at Crown are truly limitless!
Our Benefits Include:
- Medical dental and vision insurance
- NO Health Plan Price Increase in FOUR years!
- January Health Plan Premium Holiday for the past FOUR years
- Based upon Plan Performance as a Group
- Discount percentage basedon prior years tenure with company
- Single HSA Health Plan $95/month!
- Paid Time Off (PTO)
- Short and longterm disability coverage
- Life insurance
- Flexible spending accounts
- 401K w/ company match
- The stability of an established company
- Opportunity for growth and advancement
- Opportunities to serve your community
- A safe and environmentally conscious work environment
Responsibilities:
- Meet predetermined customer satisfaction score objectives (CSI)
- Schedule service appointments obtain customer and vehicle data prior to arrival
- Greet customers in a timely friendly manner and obtain vehicle information
- Assist with Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
- May test drive vehicles (Clean driving record required)
- Assists in recommending additional necessary service
- Assists with providing complete and accurate written cost estimate for labor/parts
- Maximize product knowledge
- Explain completed work to customer
- Implement and maintain quality control process
- Other duties as part of description and as per company/department needs
Qualifications:
- Basic knowledge of automotive repairs
- Proficient on the computer
- Provide nontechnical explanation of technical repairs to customers
- Identify the PRIME item the customer wants repaired and analyze the customers problems and needs
- Ability to work outdoors stand walk and climb in and out of vehicles for extended periods of time
- Friendly and outgoing manner
- Demonstrated customer service skills
- Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
- May regularly involve weekend days.
- Strong attention to detail
- Successful applicants must:
- Be able to able to pass preemployment background checks such as (but not limited to) reference checks motor vehicle record checks and drug testing.
- Hold a current valid driver license and have a clean driving record
- Be able to verify their eligibility to work in the USA
Build a rewarding new career with Crown Automotive Group! Apply now!
Thank you for your interest in working at Crown!
EOE/DFWP
Required Experience:
Unclear Seniority
Employment Type
Full-Time
