Customer Service Representative - Patient Registration
Customer Service Representative - Patient Registration
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Job Description
Location: Ascension St. John MacombOakland Hospital
Shift Hours: PRN parttime oncall Friday Saturday and Sunday 11:00 PM 7:30 AM; Holidays
R1 is the leading provider of technologydriven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.
As our Customer Service Representative youll work to help our patients check into the hospital. Its fastpaced on occasion and youll be the person they rely on to answer questions during registration. Youll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion not just to hear information but to address their fears concerns and questions.
To thrive in this job youll need to be a confident multitasker who is a quick study with technology and can type and answer phones. You dont need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment you will need to be prepared to see illness and injuries. Well teach you everything you need to know which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations pass a drug test and pass a background check prior to hire.
Heres what you can expect working in Patient Registration (Customer Service):
- Working on computers and answering phones to intake information in a busy environment. Youll work across multiple screens collecting details that must be input correctly between physician and nurse checkins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
- Helping people who may be very ill or worried. Were not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. Youll ask followup questions and build rapport in real time.
- Fastpaced work environment often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward there is a lot of variation in health plans and coverage that will require knowledge through training. While the data you collect may be predictable the people youll get it from arent. You must work quickly and expect the unexpected. This is not a casual desk job.
- A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
- High School Diploma or GED
- Excellent customer service experience
The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.
R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us atfor assistance.
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Required Experience:
Unclear Seniority
Employment Type
Part-Time
