Dematic is looking for a talented Software Support Engineer to provide remote second level customer support with Dematics Customer Service team. The work schedule for this opening is rotating 12hour night shifts four nights on and four nights off. The employee will work closely with customers first level technicians and software/technical engineers to resolve customer issues. The employee may participate in emergencies requiring onsite support. Ideal candidates will possess knowledge of multiple programming languages operating systems databases and networking.
What we offer:
What We Offer:
- Career Development
- Competitive Compensation and Benefits
- Pay transparency
- Global Opportunities
Learn More Here: provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The base pay range for this role is estimated to be $65000 $140000 at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.
Tasks and Qualifications:
What you Will Do in This Role:
- Assist project and technical engineers in the integration of new systems
- Assist technical and development personnel in application quality testing
- Work onsite to install commission and test installation of material handling solutions
- Provide specified technical support to customers onsite
- Troubleshoot server hardware Ethernet networks and other peripherals such as printers
- Review Sales and Estimating Functional Specification documentation
- Travel approximately 5 of the time to different customer locations and Dematic locations in the United States
- Participate in an oncall rotation during nonbusiness hours
What We Are Looking For:
- Bachelors Degree (Computer Science Software Engineering or related field)
- At least 2 years experience in software network and/or hardware engineering positions (preferably in the Material Handling Industry)
- Experience with Oracle databases
- Experience with MS SQL Database
- Experience with Windows operatingsystems