Member Sales and Retention Advisor
Member Sales and Retention Advisor
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Job Description
Remarkable people; remarkable career.
Are you ready to rediscover remarkable and make a positive impact on peoples lives At GMHBA every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.
GMHBA takes pride in being an Australian notforprofit health insurance and healthcare company that truly values its members. For a rewarding 90 years weve been dedicated to serving the community and as a result have become one of Australias leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections embrace individuality and maintain a supportive performing culture. GMHBA offers a flexible workplace a communityfocused culture and a great regional lifestyle
Description
About the role
Our remarkable Member Experience team currently has opportunities for Sales and Retention specialists to join us in permanent roles based in our Geelong office. We are excited to be on the search for talented people to join our team and are looking forward to connecting with candidates with a diverse range of backgrounds skills and experiences.
In the Sales and Retention Specialist role your day will include:
- Engaging with new and existing members via inbound and outbound campaigns to understand their needs and recommend tailored Private Health Insurance solutions.
- Responding to inbound enquiries from prospective members providing product information and assisting them in selecting the right cover.
- Conducting outbound retention calls to engage existing members offer support and proactively address potential cancellations or concerns.
- Introducing new members to our GMHBA and Frank branded products and guiding them through the onboarding process.
- Participating in targeted outbound sales campaigns to attract new members and grow our customer base.
- Using your product knowledge and strong communication skills to build trust and ensure every member feels supported throughout their journey.
- Meeting and exceeding sales and retention KPIs contributing to the teams overall success.
- Maintaining accurate member records and following compliance requirements in all communications.
Skills And Experiences
About you
We are looking for people who thrive in a dynamic environment that encourages adaptability and teamwork. These roles involve explaining complex information with an empathetic and authentic communication style and require a selfdirected organised approach to work.
Basic proficiency in Microsoft Office (or similar tools) will be important for your success however you will receive full training in the use of our customer relationship management software so dont let a lack of experience in that space deter you from applying!
What you need to know
- Flexibility matters to us all therefore we encourage candidates to apply even if a fulltime position may not be the best fit at this time. We are open to discussing whether part time options are suitable noting that you must be available to attend our team training in its entirety.
- These roles commence on Tuesday 10th June with four weeks full time paid training to get you ready to connect with our members.
- You will work on a roster across our operational hours of 8:00 to 6:00 Monday to Friday
- We can only accept applications if you have the right to work in Australia
- The commencing base salary for this position is $67526 per annum $34.173 per hour) Superannuation
- Our people are eligible for a 25 discount on the total cost of their chosen GMHBA Ltd Private Health Insurance (conditions apply) and their immediate family can receive a 10 discount on GMHBA PHI if all eligibility criteria are met.
- You will also get access to Reward and Recognition programs to acknowledge high performance in your role
These roles require a minimum presence in our Geelong head office of two days per week to ensure you have access to the coaching and support required to be successful.
If you believe that you would be a great fit for our team but dont quite tick all of the boxes we encourage to you consider applying.
At GMHBA we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and comfortable to be their true authentic selves. We believe that a diverse team helps us better reflect the communities we serve brings a wider range of perspectives and enhances the support we provide to our customers members and patients. We welcome and encourage applications from people of all backgrounds experiences and beliefs.
If you have any questions about this position or the recruitment process please reach out to the careers team at
Lets get started.
Submit your application online today. Applications close Wednesday 30th April
In submitting an application you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: note candidate screening and contact may commence prior to the closing of the advertisement so get your application in as soon as possible.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
