HME Patient Service Tech

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Responsible for assembly delivery and instruction in the use of medical equipment and supplies after achieving adequate competency as specified in approved policy and procedure. Returns discontinued rental equipment to the store or warehouse in approved area. Cleans disinfects performs required maintenance repairs and inspects equipment according to policy as needed. Completes required documentation related to equipment return. Maintains truck inventory of supplies and equipment performs routine daily vehicle inspection and ensures preventive maintenance of assigned vehicle is done timely. Maintains required documentation. Participates in inventory control in the warehouse. Participates in performing routine cleaning of service area warehouse and vehicles.

MINIMUM QUALIFICATIONS:

EDUCATION CERTIFICATION AND/OR LICENSURE:

1. High school diploma or equivalent.

2. Current Valid drivers license.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

1. One 1 year experience working with home medical equipment and patient care

2. Bilingual (English and Spanish).

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an allinclusive list of all responsibilities and duties. Other duties may be assigned.

1. Coordinates delivery of equipment with customer/caregiver before arriving at their residence.

2. Safely and proficiently delivers setups and instructs customers in various disciplines of home medical additional equipment /supplies if warranted.

3. Performs home safety evaluations as equipment is properly adjusted for the patient as applicable. Verifies patient/caregiver understands proper use of equipment and problems/needs are documented and reported.

4. Accurately completes required delivery forms and paperwork including sales orders patient agreements Plan of Care Delivery log etc.

5. Completes assigned oxygen concentrator checks following policy and procedure.

6. Safely and appropriately returns equipment follows disinfection process of returned equipment. Assists with cleaning disinfecting inspecting maintenance and repairing equipment as needed.

7. Maintains a clean environment within the warehouse area assisting with inventory needs as requested.

8. Maintains adequate inventory of supplies in assigned truck and properly records oxygen cylinder distribution. Performs vehicle inspection per policy maintains assigned vehicle in a clean safe condition and ensures vehicle has preventive maintenance performed as required.

9. Works collaboratively with all staff to ensure timely and professional outcomes for a positive work environment to better the company including suggestions for improvement and participating in quality improvement programs.

10. Accept oncall assignment when assigned. When oncall responds to calls promptly efficiently and maintains call log records.

11. Maintains competency on equipment provided to and as need completes competency training.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be capable of lifting up to 75 pounds at least one foot high without difficulty using good body mechanics

2. Corrected vision and depth perception sufficient to identify and discern the printed words instruments and instructions and ability to recognize visual changes to patients medical condition. May require normal color perception.

3. Requires standing walking pushing bending kneeling and reaching at arms length and overhead for prolonged periods using appropriate body mechanics.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. May be exposed to fluctuating temperatures and weather.

SKILLS AND ABILITIES:

1. Good written and verbal communication skills.

2. Basic arithmetic skills

3. Ability to give clear instructions to patients and/or caregivers to ensure understanding of equipment.

4. Ability to effectively communicate with patients caregivers referrals and employees.

5. Basic knowledge of computers and office equipment

6. Understand proper load securement and vehicle maintenance needs. Able to notice deficiencies in vehicle performance.

7. Able to map routes efficiently to minimizing travel time and meet customer needs.

8. Able to perform basic maintenance on equipment using hand tools as needed.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Day (United States of America)

Exempt/NonExempt:

United States of America (NonExempt)

Company:

SHC WVUHS Home Care

Cost Center:

381 GHC DME Martinsburg

Address:

1353 Edwin Miller Blvd

Martinsburg

West Virginia

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race ethnicity culture gender sexual orientation sexual identity gender identity and expression socioeconomic status language national origin religious affiliation spiritual practice age mental and physical ability/disability or Veteran status.