Job Description Summary

All activities providing the necessary support on pre and postcontractual administration & management Terms & Conditions of the contract and the Management of claims. Also involves definition management and of risk modeling activities in support of the contract or project. Also involves definition management and of contract estimating processes and activities to support tenders and project reviews. Impacts approaches projects and programs in the functional area or affected business organization and ways of working. Impacts quality efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy requiring high levels of operational judgment.

Job Description

Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service project management parts & transactional services field service repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts
• Developing specialized knowledge in their discipline. Serves as best practice/quality resource.
• Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility.
• Has indepth knowledge of best practices general contract language and terms and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management manufacturing technology or engineering.
• Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations.
• Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements.
• Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications

• Bachelors degree from an accredited university or college.
• Minimum of 5 years significant experience in services & customer contract management

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document plan market and execute programs.
• Established project management skills.

The base pay range for this position is $104200 $173700 USD Annual. The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set. This position is also eligible for variable incentive compensation of 15. This posting is expected to close no earlier than March 12 2025.
*The Company pays a geographic differential of 110 120 or 130 of salary in certain areas.
Healthcare benefits include medical dental vision and prescription drug coverage; access to a Health Coach a 24/7 nursebased resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Retirement Savings Plan a taxadvantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability insurance life insurance and paid timeoff for vacation or illness.
General Electric Company Ropcor Inc. their successors and in some cases their affiliates each sponsor certain employee benefit plans or programs (i.e. is a Sponsor). Each Sponsor reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information