Patient Advocate

Weekly outpatient therapy isnt always enough and a trip to the ER isnt the only answer. Patients and their families rely on CompassHealth Center whenincrisis every day wehelp people overcome depression anxiety suicidality obsessions/compulsions trauma chronic pain and other obstacles in order for our patients to live freely.

About This Role

As the largest provider ofPHP/IOP programs and psychiatric services in Illinois Compass Health Center is one of the fastestgrowing behavioral health organizations in the country. We are thrilled to expand our exceptionally innovative and highly distinguished programs that redefine our industry and raise the standard for comprehensive care.

Launching in September 2025 our newest location in Brookfield WI will be home to top local talent in behavioral health care. This interdisciplinary team of trailblazers will build our adolescent and adult programs from the ground up alongside the leadership of wellestablished clinicians and doctors working in PHP/IOP behavioral health care for the past decade.

We are seeking a Patient Advocate to act as a liaison between patients and clinical staff to communicate or resolve incoming inquiries regarding finances HIPAA and information as needed. If you arepassionate about providing your patients with exemplary care while being sensitive to their individual psychiatric conditions you would be a great addition to our team.

*Note that training will occur earlyAugust through September when the Brookfield facility officially opens. Interviews will be taking place throughout the spring and summer.

What Youll Do:

• Reviews the accuracy of demographics insurance completion of forms organizational data to be entered in the chart in a timely manner.
• Conduct New Patient Orientation/Administrative Intake for accurate intake paperwork collection. Functions as a service regarding insurance and other administrative procedures
• Point of contact for billing information for Urinary Drug Screening (UDS) coordination and Genetic Testing coordination. Obtains approval to move forward with services.
• Follows up with financially responsible party who is not present at intake to review program cost and collects necessary documents for patient to start recommended program.
• Follows up with patients parents if joint medical decisionmaking consent is needed and obtains necessary documents for patient to start recommended program.
• Primary contact for weekend and afterhours patient web inquiries.
• Maintain patient charts according to confidentiality standards and policy. Maintain all patients visitors and staffs confidentiality according to HIPAA requirements and Compass policy.
• Performs clerical duties to ensure efficient operations of the center to include computers office equipment copiers fax scanner postage equipment.
• Performs other related duties as assigned.

Who You Are:

• Possess a High school degree or equivalent required; Associates degree preferred
• 23 years of experience in a healthcare/clinical setting
• Insurance benefit knowledge in healthcare preferred
• Excellent written and verbal communication skills
• Professionalism and professional image
• Strong organization and planning skills; detail oriented
• Ability to multitask in a fastpaced environment
• Computer proficiency and ability to learn new software
• Conflict resolution and problemsolving skills
• Flexible Schedule Able to work assigned schedule

We know job descriptionscan be intimidating so if this sounds like an opportunity for you please dont hesitate to apply!

Who We Are

Compass Health Center is a recognized leader in crisislevel mental health bringing passion connection and patientcentered care to the PartialHospitalizationand Intensive Outpatient space (PHP/IOP). Based in Chicagoland we serve hundreds of patients every day ranging from ages 5 through adulthood in our onsite facilities or through our flourishing virtual fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us and hopefully will be to you too. Cultural humility teamwork continuous improvement connection patient centered care passion innovation and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

Benefits & Perks

We know that you will be dedicated to your purpose here. We look at that investment as a twoway street. We are proud to offer plenty of space for growth and opportunities to pursue continuous development within our organization.

For eligible positions our other benefits include: comprehensive medical/dental/vision plans 401k program with company matching generous PTO (including competitive parental leave after 1 year of employment) and continuous training through CEU seminars and volunteering opportunities.

Whats Next

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft so whether or not you check all the boxes we encourage you to apply wed be grateful to hear from you!