Clinic Liaison 700232
Clinic Liaison 700232
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Job Description
Position: Clinic Liaison #700232
Department: Health Services
Reports to: Site Manager
Compensation: $21.00$23.16 per hour plus $1.75 per hour Shift Differential Premium for hours worked between 6pm6am
Schedule: MondayThursday 10:30am7:30pm & Friday 8:30am5:30pm
Status: 100 FullTime NonExempt Union
Probation: 90 Days
Benefits: Medical Dental Vision Life and LongTerm Disability Insurance Employee Assistance Program and 403(b) Retirement Plan
Centers Mission:
Building a world where LGBT people thrive as healthy equal and complete members of society.
DEPARTMENT SUMMARY: As the nations largest and most experienced provider of LGBTQ medical and mental health services we help LGBTQ people lead healthier happier lives by keeping their minds and body well. All services are free or low cost. Were also one of the few Federally Qualified Health Centers in the nation with providers who specialize in primary care for LGBTQ people and with a research team working to advance the care and treatment of people in our community.
JOB SUMMARY: Under direct supervision of the Program Supervisor the Clinic Liaison ensures efficient clinic operations by rotating through key areas including front desk medical records and phone coverage. Responsibilities include greeting clients scheduling appointments processing payments verifying insurance eligibility maintaining medical records and responding to inquiries professionally. The role also involves training volunteers completing administrative tasks and supporting staff meetings and special projects.
ESSENTIAL FUNCTIONS:
Adhere to and assist in the implementation of all business office procedures.
Rotate monthly to all departmental stations including front desk medical records and phones.
Greet clients at the reception area and during telephone conversations to ensure a welcoming pleasant and professional response to all clients and interoffice relations.
Front desk reception including patient checkin scheduling of appointments and making preliminary assessments of clients to ensure appropriate client services.
Record all client payments or copays for services rendered and ensure accurate monetary transactions daily balancing and reconciliation sheets.
Maintain all daily and monthly schedules for medical mental health and social services personnel.
Check client eligibility with insurance carriers including completing MediCal reservations for care (TARs).
Assist in maintaining medical records filing system including routing charts to providers accurate recordtracking medical record filing loosesheet sorting.
Process record requests for outside entities in a timely manner while adhering to confidentiality practices and procedures.
Provide clinic phone coverage including scheduling and canceling appointments placing appointment reminder calls and providing general information about services offered.
Train and work with clerical volunteers as needed.
Perform daily administrative functions as assigned such as word processing and general communications (voice written and electronic).
Attend and actively participate in staff meetings including internal staff trainings as needed.
Special projects and other duties as assigned.
JOB QUALIFICATIONS AND EXPERIENCE:
Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
A passion for the Centers work and its mission to make the world a better place for LGBTQ people.
At least one year healthcare office experience preferred.
Able to work flexible hours including Saturdays and evenings.
Strong communication organizational interpersonal skills with a high level of attention to detail.
Demonstrated ability to work as a team member in a highclient volume environment.
Typing speed of at least fortyfive 45 wpm.
Proficiency with word processing spreadsheets Internet etc.
Strong customer service skills.
Bilingual skills a plus (English/Spanish fluency preferred).
Demonstrated ability to work effectively with people of diverse races ethnicities nationalities sexual orientations gender identities gender expression socioeconomic backgrounds religions ages Englishspeaking abilities immigration status and physical abilities in a multicultural environment.
The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race color ancestry national origin sexual orientation gender identity and expression sex pregnancy childbirth and related medical conditions religion disability age military or veteran status including status as a victim of domestic violence or stalking genetic information (including family medical history) political affiliation or activities medical or health conditions and marital status.
The Center has implemented a policy requiring all staff to be up to date with COVID19 vaccinations as a condition of employment subject to applicable federal state and local laws. For more information please contact
Employment Type
Full-Time
