Management Analyst 2
Management Analyst 2
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
Region Management Analyst (RMA)
Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Address: 5324 East Washington Street
Phoenix Arizona 85034
Salary: $ 19.2495
Grade: 19
Closing Date: May 2 2025
Would you like to be part of an amazing team that helps Arizonans thrive At theDepartment of Economic Security (DES) we strengthen individuals families andcommunities for a better quality of life. DES is looking for individuals who are committedto service community and teamwork. To learn more about DES please visit click on the link here to view Our DES video. Come Join the DES Team!
This position will assist the Maricopa 2 Region in maintaining and improving the quality of approved or denied Federal public assistance program cases including Nutrition Assistance (NA) Cash Assistance (TANF) and Medical Assistance (MA).
This position reviews program compliance with applicable Federal and State laws rules and regulations and identifies and analyzes deficiencies in cases reviewed.
The Region Management Analyst tracks office and individual error rates and delivers coaching workshops and quality improvement plans to the local office. This position drives continuous quality improvement.
Essential Duties and Responsibilities include but are not limited to:
Reviews CATS data to obtain quality information. Conducts indepth review of public assistance cases in both eligibility systems (HEA Plus & AZTECS) to verify accuracy of benefit determinations based on the established Federal and State rules regulations policies and procedures.
Identifies and analyzes deficiencies on cases reviewed.
Provides reports to Region Program Manager on quality trends and errors within the region.
Manages and tracks all requests from the Office of Program Evaluation (OPE) regarding errors. Communicates with needed parties regarding results.
Researches and validates findings using appropriate Policy Manuals.
Conducts inperson root cause analysis (RCA) and other problemsolving techniques with office staff and provides feedback to assist in the prevention of future errors.
Elevates needed policy clarifications.
Drives continuous improvement; makes process improvement recommendations; participates in problem solving; creates and delivers refreshers and workshops relevant to the current error trends.
Provides structured oneonone coaching as requested.
Provides guidance to Benefits and Eligibility Specialist (BES) staff and evaluates and provides written findings as needed.
Performs eligibilityrelated work as required; interviews customers and completes cases to complete eligibility determination as necessary.
Knowledge In:
Knowledge of Federal and State laws statutes regulations policies and procedures pertaining to NA TANF and MA public assistance programs.
Knowledge of public assistance eligibility determination processes.
Knowledge of computer programs/systems utilized by the Family Assistance Administration (FAA) for eligibility determinations such as AZTECS FAA online policy manual HEAplus OnBase etc. Microsoft Word Excel Outlook and PowerPoint.
Knowledge of general understanding of the various programs administered and services provided by the Department.
Knowledge of communication conflict resolution mediation and collaboration techniques including leadership and team building methodologies analysis and evaluation techniques and methods.
Skills In:
Skills in interpreting and following policies and procedures.
Skills in interview techniques to obtain accurate information.
Skills in preparing documents monitoring and tracking automated activity handling a high volume of work and meeting established response times to resolve questions issues and discrepancies.
Skills in analyzing data and accurately providing updates or needed plans of action.
Skills in effective and active listening verbal and written communication.
Skills in establishing and maintaining interpersonal relationships.
Skills in the development and presentation of material for various audiences using all available resources for resolutions.
Ability to:
Ability to provide effective guidance and expertise in the area of assignment.
Ability to review and evaluate program activities analytically and to develop effective plans and methods for program improvement analyze errors and determine the cause of the error.
Ability to adhere to strict state and federal time frames meet performance measures and prioritize work activities to meet time frames.
Ability to stay up to date on all policies and procedures pertaining to NA TANF and MA public assistance programs determined by the Family Assistance Administration (FAA).
Ability to collaborate with others work independently with established guidelines and follow set policies and procedures as related to job duties to ensure timeliness data reliability and accuracy.
Ability to effectively use electronic messages as a communication tool and understand alerts worklists tracking tools and workload metrics.
The ideal candidate for this position will have:
Two or more years of eligibility experience in the Family Assistance Administration (FAA) or similar social services agency.
This position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
Successfully pass background and reference checks; employment is contingent upon completion of the abovementioned process and the agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and shortterm disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Sick time accrued at 3.70 hours biweekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the LongTerm Disability (LTD) program after a 27week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of taxdeferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Renee Maurer ator
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Required Experience:
IC
Employment Type
Full-Time
