Network Engineer - Priority Incident Response

JOB SUMMARY

As part of the Priority Incident Response team this a critical role drives effective operational restoration in an L3 capacity for our properties located in US and Canada. This position covers Second or Third Shift generally 4PM to 1AM or 12AM to 9AM respectively (shifts will overlap for handoff).
Leverages network engineering capabilities to supports the stability integrity and efficient operation of network services that support core property management functions (guest WiFi back office POS etc. for US/Canada hotels. The function of Priority Incident Response is 24x7x365 in nature.
Where capacity exists this role also helps to perform research analysis design creation and implementation of innovative high performing property network solutions to meet current and future critical network needs in terms of problem management.

CANDIDATE PROFILE

Required

• Bachelors degree in computer science or related technical field experience/certification
• 5 years progressive experience as a network engineer
• 3 years experience in some or all of the following:
  • Implementation of WAN LAN and datacenter networks with a focus on missioncritical customerfacing applications and services
  • Technical knowledge in networking (Cisco and nonCisco load balancing firewalls security design (intrusion detection and prevention) DNS NTP Network Tools & Management
  • Technical knowledge common routing protocols (e.g. OSPF BGP) IPv6 VPN etc. across a global distributed network handson experience with the datacenter fabric platforms (Cisco Arista or equivalent) handson experience with common routing and switching platforms (Cisco Ruckus HP/Aruba etc.
• Ability to work nonstandard hours and days in a 24x7x365 environment
• Occasional travel required

Preferred Qualifications

• ITIL V4 certification
• Experience in WAN and LAN design and implementation preferably with a focus on hotel property networks
• Understanding of legacy networking routing protocols and the interaction with cloud interconnect
• Technical knowledge and experience with telco and ISP networks ensuring diversity and managing availability
• Experience in delivering written documents detailing network solutions and diagrams
• Strong technical knowledge of foundational networking technologies and solid understanding of the software defined networking (SDN) ecosystem
• Strong understanding of network infrastructure automation instrumentation and monitoring platforms and the emerging technologies in this area
• Experience driving operational performance through defining and enforcing Recovery Time Objective (RTO) and Recovery Point Objective (RPO) Service Level Agreements (SLAs)

CORE WORK ACTIVITIES

• Provide Network support for priority incidents as directed by US/Canada Incident Commander.
• Collaborates through the incident with key team members (infrastructure application etc. to engage service providers and other stakeholders to identify problem root cause and drive service restoration (examples: Property Management Systems Point of Sales File and Print Key Servers etc.
• Operates as the liaison between Properties Continent teams and Corporate IT
• Provides closure to incidents or initiates a processbased handoff to next shift
• Works with support vendors and providers to ensure proper global coverage phone support parts replacement and smart hands
• Work to create and mature incident response processes
• Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports
• Trains and/or mentors other team members and peers as appropriate
• Identifies opportunities to enhance the service delivery operations and continual service improvement processes
• Identifies solutions that may contribute to greater stability and reliability of property infrastructure
• Develop implementation plans test plans and timelines for projects and tasks

Delivering Technology

• Create and enhance administrative operational and technical policies and procedures adopting best practice guidelines standards and procedures for employees contractors and vendor engagements
• Establishes cadence of communication with US/Canada and other organizations to stay abreast of deployment and production support activities
• Works in a concerted effort with application development and engineering teams to resolve complex network issues
• Provides oversight collaboration provisioning management and maintenance of technology products and service alternatives that improve the production services environment
• Responsible for the establishment and continuous development of monitoring and alerting for all production environments
• Contributes to continuous improvement of internal processes
• Attends training to ensure skillset and tools support the production environments and deliver on project commitments
• Performs quantitative and qualitative analyses for operational availability to promote a zerodefect environment Assists operational teams in system updates & upgrades
• Provides consultation for routine systems development
• Maintains a proper balance between business and operational risk
• Facilitates achievement of expected deliverables and obligations of Services Providers
• Ensures early warning to the business stakeholder executives regarding degraded or missed service levels

Service Provider Management

• Actively coordinates with IT service providers and vendors to bring incidents to resolution
• Manages Service Providers with a focus on continuous service improvement and service restoration
• Monitors manages and leads Service Provider outcomes required to ensure operational availability and a zerodefect production environment
• Consults with internal Service Management & external Service Providers on performance business reporting analytics metrics and business value dashboards

Maintaining Goals

• Submits reports in a timely manner ensuring delivery deadlines are met.
• Promotes the documenting of project progress accurately.
• Provides input and assistance to other teams regarding projects.

Managing Work Projects and Policies

• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports presentations etc.
• Analyzes information and evaluates results to choose the best solution and solve problems
• Provides timely accurate and detailed status reports as requested.

Demonstrating and Applying Discipline Knowledge

• Provides technical expertise and support to persons inside and outside of the department.
• Demonstrates knowledge of jobrelevant issues products systems and processes
• Demonstrates knowledge of functionspecific procedures.
• Keeps uptodate technically and applies new knowledge to job.
• Uses computers and computer systems (including hardware and software) to enter data and/ or process information.

Delivering on the Needs of Key Stakeholders

• Understands and meets the needs of key stakeholders.
• Develops specific goals and plans to prioritize organize and accomplish work.
• Determines priorities schedules plans and necessary resources to ensure completion of any projects on schedule.
• Collaborates with internal partners and stakeholders to support business/initiative strategies
• Communicates concepts in a clear and persuasive manner that is easy to understand
• Generates and provides accurate and timely results in the form of reports presentations etc.
• Demonstrates an understanding of business priorities

The salary range for this position is $84900 to $134000 annually. In addition to the annual salary the position will be eligible to receive an annual bonus.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave educational assistance 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting April 18 2025.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.