Customer Service Coordinator
Customer Service Coordinator
Posted on :
20-04-2025
Employer Active
1 Vacancy
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Job Description
Do you get excited when you work closely with innovative technology such as AI and robots
Would you like to learn about logistics operations
Are you ready to discover the new exciting world of smart robots
If your answers are mostly yes then you should keep reading.
At Nomagic were on a mission to automate human repetitive manual tasks with intelligent robotics. Were now looking for aCustomer Service Coordinator who will coordinate operations at our customers site in Europe and represent our team onsite.
Offer essentials:
- Longterm contract working with customers across several locations in Europe
- Adventure mode the opportunity to develop with us new robotic systems onsite and frequent travels (hybrid mode of work)
- Work with robots every day
- Travel between different locations
- Relocation package
- English speaking environment
Some of the tasks you will take care of:
- Coordinate support between our client and Nomagic team
- Assist customers with issue resolution in a timely manner
- Create documentation and train local teams on how to handle robot operations and maintenance
- Deploy improvements to Nomagic software and hardware following instructions from our engineering team
- Conduct preventive and reactive maintenance of the hardware of our solution: suction system cabling etc
- Suggest improvements on processes maintenance and operations according to new learnings and errors
- Represent remote team in meetings and other communication
What skills wed like you to have:
- Excellent communication skills in English (German as a plus)
- Technical or logistics background
- Customer satisfaction mindset
- Capacity to interact with different systems in an efficient manner and quickly learn new sets of instructions
- Ability to handle simple hardware and software tasks
- Energy and handson attitude! Strive to get things done and find solutions whatever it takes
What should you expect once you apply
- Short call with a Recruiter
- 45minute Interview with Hiring Manager
- 30minute Interview with one of the Customer Service Team Members
- 30minute Interview with one of the Engineers
- Important: expect detailed feedback regardless of our decision
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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