Senior Executive - Monitoring and Sales Support

About PhonePe Group:

PhonePe is Indias leading digital payments company with 50 crore 500 Million) registered users and 3.7 crore 37 Million) merchants covering over 99 of the postal codes across India. On the back of its leadership in digital payments PhonePe has expanded into financial services (Insurance Mutual Funds Stock Broking and Lending) as well as adjacent techenabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe we take extra care to make sure you give your best at work Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

As a part of the Lending Operations team at PhonePe the incumbent will be involved in day to day business operations supporting the Sales Collections and Customer / Merchant experience processes. The role is fit for someone with Ability to understand complex systems Strong skills and knack for resolving bottlenecks.

Work Description/Responsibilities:

• Develop an understanding of Customer / Merchant Loan journey Onboarding and Loan Management processes
• Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers / merchants
• Support the Sales team with queries related to onboarding and work towards resolution of the issues to improve conversion / solve bottlenecks
• Coordinate with Collections team Field Sales team Lending partners and other Internal stakeholders to resolve the merchant/customer issues thereby improving the collections / sales efficiency
• Monitoring the Lending funnel / Systems performance Identifying the scope for improvement and Executing the same via internal / external stakeholder management
• Responsible for the management of Business reporting and any Adhoc reporting required from time to time

Ideal candidate for this role:

• Bachelors Degree only) with 1 yrs of Operations background
• Prior Operations experience in Digital Lending / Fintech / NBFC / Online Banking preferred
• Strong Skills and Knowledge of Excel / Gsheet is a must
• Thrive at building Relationships Influencing crossfunctional teams via 1st principles thinking
• Be Agile Highly collaborative and Ability to influence stakeholders via analyzing Data
• Candidate should be ok to work on a shift basis with rotating shifts / week offs

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support Maternity Benefit Paternity Benefit Program Adoption Assistance Program Daycare Support Program
• Mobility Benefits Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits Higher Education Assistance Car Lease Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people a work environment that thrives on creativity the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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