Member Support Specialist

As a Member Support Specialist you will be responsible for handling all patient requests through phone chat and email. The ideal candidate will have excellent customer communication skills be able to troubleshoot and problem solve with little guidance and be genuinely invested in helping customers. This position will report directly to the Senior Support Manager.

The DaytoDay

You will handle patient inquiries troubleshoot technical issues and ensure smooth usage of the software for our practices. This includes (but is not limited to):

• Respond to support inquiries via phone email and chat.
• Track memberrelated support issues and assist in trend analysis.
• Proactively engage with members and partners to ensure they are utilizing and renewing their membership.
• Effectively communicate with members to create a professional and memorable experience at every touch point of the brand.
• Adhere to all SLAs for phone email and chat.
• Process member applications adhering to SLA.
• Provide fantastic customer support to our members and partners ensuring a resolution is achieved for every contact.
• Assist in improving internal wiki and knowledge base documentation.
• Update reports and provide feedback based on data for management review.
• Aid in process improvement initiatives for the betterment of the department.
• Ensure compliance within all company and regulatory requirements set forth for support.
• Collaborate with cross functional teams to ensure practices and members support needs are being escalated and resolved as needed.
• Assist management in understanding process bottlenecks inconsistencies communication challenges and provides recommendations for a better experience for our employees members and partners.
  
  

To Be Successful

Do these things sound like you Yes Good youre well on your way to being a successful Member Support Specialist with us!

• Starting with the obvious: you are PASSIONATE! (Seriously you must LOVE what you do!
• You have 1 year in an operational or supportdriven profession.
• You are processoriented curious and have a desire to learn.
• You are organized diligent dependable accountable & coachable.
• You can think creatively and find a solution when their previous experience doesnt offer a direct pathway.
• You can follow directions but is also selfdirected in moments where guidance isnt provided you can work with team members to move the ball forward without someone looking over their shoulder.
• You have a knowledge of ticketing and CRM tools.
• You are legally authorized to work permanently in the US without employer sponsorship

To Thrive

Were an entrepreneurial creative and passionate group and if these things sound like you you wont just fit in. Youll thrive with us.

• Selfstarter with the ability to figure it out but not afraid to ask questions.
• Comfortable with Zendesk and Salesforce.
• No stranger to playing hard and working harder while treating others with respect and dignity.

Our Advantage

If youre asking yourself what are the perks of working with us Dont worry. Weve got you covered.

• We are a Best Places to Work recipient because we understand the meaning of work hard play hard!
• Youll get some skin in the game with employee equity.
• We stand behind and celebrate our core values.
• Theres transparent communication from the top down.
• Youll have a collaborative smart and forwardthinking team to share ideas with.
• Youll have a direct meaningful impact as we scale.
• Youll experience a culture filled with opportunities to connect inperson and virtually.
• We have a casual dress code.
• We offer hybrid and remote work schedules.
• And weve got you covered in all the most important benefits: health 401k match wellness disability employee discounts time away and more!

Our Commitment to You

Be yourself. Always.

We want you to apply even if you do not meet every requirement. We are committed to building an inclusive varied culture that welcomes promotes supports and celebrates the diverse backgrounds of our employees. It is what drives innovation ignites creativity and ultimately gives us a competitive advantage.

We want you to be you because how boring would life be if we were all the same

About Us

Create Membership Plans that Patients and Providers Love

As everyone knows dental health is critical to overall health. Unfortunately dental insurance is too complicated too confusing and too expensive for dentists and patients alike. As a result 40 of US consumers do not have dental coverage 50 of US consumers do not visit a dentist each year and dentists continue to struggle with practice success while managing complicated insurance plans with low reimbursement fees coverage limits and claims denials.

Company Overview

Our mission is to make professional oral care accessible to everyone with a membership model that patients and providers love.

We are doing something about this. We connect dentists directly with patients to eliminate the inefficiency cost and hassle of workarounds. Using our cloudbased platform dentists easily design implement and grow a successful membership plan with their own dental care plans offering them directly to patients. The result is affordable comprehensive dental coverage that works for dental practices and enables patients to get the professional oral care they need.

As the established leaders in the dental membership space Kleer and Membersy support a combined footprint of over 20000 dentists and millions of patients across all 50 states and cover the entire spectrum of dental practices from independent solo practices to the largest DSOs in the country.

Kleer and Membersy came together in 2024 to provide an unmatched dental membership solution and experience. Leveraging their complementary strengths industry expertise and scale Kleer and Membersy will create significant value for DSOs independent dental practices and their patients by expanding access to care for all uninsured and underinsured Americans including more than 76 million adults without dental insurance.

Equal Opportunity Employer

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancyrelated conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws and ordinances.

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job the employee is required to talk and listen. The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand walk and reach with arms and hands. Vision abilities required by this job include close vision including intensive computer usage.