IT Field Services Technician 1
IT Field Services Technician 1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Assists in providing ticket resolution analysis configurations coordination testing and installation of technological equipment and mobile device based hardware software peripherals local area networks (LANs) and other related end user devices equipment. May assist with informal training of computer and mobile device users. Assists in the maintenance of asset management and adherence to departmental and system policy directives while maintaining the highest level of data security.
Responsibilities
Implements effective appropriate and standard solutions.
Troubleshoots and problem solves in a logical manner.
Provides resolution using Incident and Request processes in line with ITSM Guidelines.
Knowledge of Healthcare operations departments and Service Management software enabling proficient ability to triage tickets.
Performs hardware device or system analysis to diagnose any issues or identify sources of performance degradation.
Demonstrates knowledge of ITIL methodology and experience of work within an ITIL framework.
Monitors evaluates prioritizes and works with IT peers leaders and stakeholders in the use of Information Technology systems and equipment to maximize benefits in meeting the Information Technology goals and vision of NAH.
Responds to incident tickets in accordance with SLA guidelines.
Utilizes understanding of hospital inpatient clinic outpatient operations and/or systems to provide support for the product lines he/she is responsible for.
Demonstrates knowledge of enterprise hardware and software and the ability to operate a computer and peripheral equipment to support all NAH IT Infrastructure and systems.
Diagnoses and troubleshoots issues while providing technical clinical and business resolutions.
Responsible for special functions and duties as directed by senior FS Technicians or management.
Demonstrates knowledge of IT Security policies and guidelines; responsible for updates to security configuration changes on supported systems to promote compliance to include appropriate audit trail.
Responsible for fulfilling end user requests and resolving issues on computing devices.
Other duties as assigned.
Responds to requests for technical assistance by phone email or using a service management system.
Responsible for providing quality status updates to stakeholders via communication tools and within the NAH service management tool.
Utilizes all available data as a communication tool to promote datadriven decision making.
Record track and document the incident problem solving process including actions taken through to the final resolution.
Follows up with customers regarding open issues and ensures delivery of great client service.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for the position ensures all certifications and/or licenses are uptodate and valid prior to expiration dates.
* Completes all company mandatory modules and required jobspecific training in the specified time frame.
Qualifications
13 years of related experience providing IT Hardware and Software Deployment Troubleshooting and Problem Resolution support to end users. Preferred
A strong customer service background and a positive outlook on problemsolving Required
Basic knowledge and skill supporting and troubleshooting MS Windows and MS Office 365 Required
Basic knowledge of Microsoft Active Directory users and computers. Preferred
Basic experience with web browsers such as Edge Chrome etc. Required
Strong work ethic and emphasis on attention to details. Required
Demonstrated ability to learn new technologies and processes. Required
Required Experience:
IC
Employment Type
Unclear
