Internal Sales Co-ordinator
Internal Sales Co-ordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Founded in 1984 AFL is an industryrecognized global leader in optical fiber network infrastructure. Our customerfirst highspeed fiber network solutions serve various markets including energy enterprise and hyperscale across 130 countries. Products and services include single and multimode optical fiber cable test and inspection equipment and our awardwinning Data Center Interconnect solution enabling centralized resource management for enhanced performance across multiple data center facilities.
Our recent European expansion brings endtoend sustainable optical fiber solutions closer to our valued EMEA customers prioritizing customer satisfaction while lowering emissions in line with our Environment Social and Governance (ESG) strategy.
AFL is headquartered in Spartanburg South Carolina United States with facilities in multiple global locations including the UK Canada India China Mexico and Australia. AFL is a subsidiary of Fujikura Ltd.
Customer Management
- Assess share and action enquiries from the Shared Team Inbox within the same working day and within both the department and Trade Compliance processes held in the Knowledge Drive on CRM. Where time does not permit a conclusion to be reached within the same day provide email feedback with a realistic timeline to customers all stakeholders.
- Work within GDPR/ Data Protection (DPA) guidelines to record necessary data and maintain customer records accurately in CRM.
Systems & Platforms
- Process all orders accurately on CRM observing the cutoff timelines and capacity plans for MK or Poland warehouses and within the department and Trade Compliance process guidelines.
Quote & Order Management
- Provide accurate order confirmations as PDF documents back to the Customer within 4 hours of receipt if the goods are shipping on the same day and within 24 hours for manufactured orders.
- Monitor and follow up on outstanding quotations ensuring timely responses.
- Coordinate activities between sales customers and internal teams.
- Liaise with suppliers carriers and internal teams to facilitate smooth logistics operations.
Sales growth activities
- Call customers on a proactive basis for Enterprise relationship building lead generation and campaign activities. The nature of the discussion will depend on the activity.
- Assess whether an order can be upsold or where alternative products can be offered to the customer including aged or obsolete stock for the customer to decide.
- Identify sales campaign schedules for long tail customers.
Preferred qualifications & experience
3 year of experience in sales order processing/ customer service experience within a manufacturing organisation
SalesForce knowledge would be a plus
Supply chain & logistics understanding
Oracle ERP working knowledge would be highly advantageous
Employment Type
Full-Time
