QA - Lead Analyst

Position Description:

Company Profile:
At CGI were a team of builders. We call our employees members because all who join CGI are building their own company one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients and for our members. Come grow with us. Learn more at .
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for fulltime permanent members start on the first day of employment and include a paid timeoff program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: QA Lead Analyst
Position: Lead Analyst
Experience: 9 to 11 years
Category: IT Infrastructure
Main location: Bangalore Chennai
Position ID: J

Employment Type: Full Time
Qualification: Bachelors degree in Computer Science or related field or higher with minimum 9 years of relevant experience.
Job Description:

Job Summary As a QA Lead you will support the respective Engagements (Accounts/Towers) assigned to you in delivering high quality of service for the clients. You will monitor the quality of delivery by performing audits reviewing various reports participating in governance meetings analyzing Client/Onshore feedback etc. and provide inputs to BEX and Delivery leadership team. Based on the assessments and observation you will work closely with delivery teams to help implement corrective/preventive/improvement action. You will help and support teams in effective implementation of CGI BU specific and client processes and ensure its adherence. You will help teams prepare for Internal and External audits like ISO CMMI SSAE etc. and ensure all required documents/artefacts are maintained and regularly updated. You are required to participate and contribute in deep dive reviews and reports to improve the engagement. ResponsibilityPerform Monthly Process Compliance (SPCI) Audits and share report with detailed observations

Perform Monthly Ticket Quality Audit (TQA) and share report with detailed observations (For Non Service Desk)
Collect performance reports (SLA KPI and other metrics) from Delivery team and perform analysis
Share the Monthly performance report of the delivery team and analysis to QA SPOC
Perform Root Cause Analysis on the misses from Delivery (E.g. SLA miss Human Error Change Failure Escalations etc.
Collect track and report the Corrective and Preventive actions for the above
Conduct weekly Quality Facilitation for delivery teams
Conduct process related trainings as required to help the delivery team
Tracking and reporting of delivery Risks to BEX and delivery leadership team
Perform Deep Dives in areas that need improvement in the engagement supported and share report
Raise Early Warnings to Delivery leadership team to address potential issues in their engagement
Prepare and share Quality Status Report for the engagements supported on Weekly & Monthly basis
Conduct and publish OSAP as per plan and track improvement actions
Track CSAP and CSAP improvement actions
Prepare teams for Internal Quality Audits & External audits like ISO CMMI SSAE etc.
Perform Transition Gate Reviews and report the gate status
Track CSIs Perform CSI Gate Assessments and report the gate status
Participate in governance meetings (both BEX and Delivery)
Provide KT to new joiners as and when required
Contribute to initiatives that BEX team drives like HEP CSAP Investigation Case Studies Accolades Major Escalations Reporting etc.
To work extended hours if/when there is any business requirement


Your future duties and responsibilities



Required qualifications to be successful in this role



Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Skills:

• Business Process Analysis
• Business Process Management
• Data Quality Management
• Quality Management
• Lean Six Sigma Green Belt

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.