Customer Experience Support Executive
Customer Experience Support Executive
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Job Description
Elio Networks seeks a Customer Experience Support Executive to join our sales team. In our highperformance culture you will get to work with some of the best proactive selfmotivated in the industry. This role is ideal for self starters who work to exceed targets and excel in customer retention.
What does success look like in the Customer Experience Support Executive
- Proactive communication with our customers
- Churn Reduction
- Structured Data
- Commercial decisions enabled
- Leverage Upgrade & multisite opportunities
- Employee Persona
Employee Persona
- Data Driven proficient in microsoft excel
- Organised
- Charismatic Persuasive & Confident
- Resilient
- Proactive
- Industry Experience
- Role Tasks
Retentions 1st Responder)
- Renewals
- Upgrades & crossselling opportunities for multiple sites
- Data Reporting
- Project Management of installations and upgrades
Qualifications :
Qualifications:
- Fluency in English (both written and verbal)
- Minimum of 18 months experience in a retention role for ISP/Telco or similar environment in a commercial setting
- Proficiency in Microsoft Excel and data analysis
- Strong customer service skills with a focus on retention and relationship building
- Excellent communication and interpersonal skills
- Demonstrated ability to meet and exceed targets
- Experience in project management particularly in installations and upgrades
- Proven track record in identifying and leveraging upgrade and crossselling opportunities
- Resilience and ability to work effectively in a fastpaced environment
- Strong organisational skills and attention to detail
- Ability to make sound commercial decisions
- Knowledge of telecommunications industry trends and technologies (preferred)
- Bachelors degree in Business Marketing or related field (preferred)
Additional Information :
We offer excellent career prospects in a dynamic business environment. We offer fantastic benefit packages and the chance to work with a leading connectivity provider. We focus on looking after our people so they will maintain the excellent service we offer to our customers.
Job Type: Fulltime Hybrid
Additional information
Candidates must be eligible to work in Ireland and be fluent in English
Benefits
- Bike to work scheme
- Company events
- Company pension
- Gym membership
- Private medical insurance
.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
