A Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department.
- Transfer customs declaration information from documents or other sources into the customs entry system to allow for the build of a valid customs declaration
- Track and Trace international shipments
- Ensure smooth accurate and timely submission of US Customs entries to obtain timely clearance of cargo from US Customs and Participating Government Agencies
- Timely dispatch of freight to truckers and coordinate delivery
- Ensure accurate and timely client and service provider billing
- Identify and manage exceptions while identifying opportunities for continual improvement in processes
- Understand all the elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customers instructions and expectations.
- Ensure compliance at all times by following government regulations and company policies
Qualifications :
- Minimum of 1 year of Customs Brokerage Experience with good knowledge of brokerage process and interactions with government agencies preferred
- Experience with working with truckers terminals forwarders and carriers preferred
- Driven and motivated to continue a career in international logistics
- Must be able to work out of the El Paso office
- High School Degree or equivalent required
- Must be legally authorized to work in the United States
- Must not require future sponsorship for employment visa
- Must have the ability to work overtime in support of the departments needs
- Fluent in English and Spanish both written and verbal preferred
- Good computer skills (Word Excel and familiarity with PowerPoint)
- Familiarity with 10key usage
- Ability to multitask and prioritize throughout the workday while remaining focused and organized
- Demonstrated ability to be proactive in thought and action
- Strong organizational skills
- Analytical with a strong attention to detail
- Effective interpersonal skills including proven ability to listen comprehend and effectively communicate clearly and concisely to obtain positive results
- Ability to work independently and in a collaborative team environment
- Willing to pitch in and help on lastminute projects or assist team members
- Excellent written verbal and interpersonal communication skills
- Has a demonstrated strong work ethic and reliability
- Comfortable working in a professional business environment
- Proven ability and desire to learn new software and technologies
- Successful candidates must pass a background check
Desired Qualifications:
- Undergraduate Degree Preferred
- Customs Brokerage License or actively pursuing
- Customs Brokerage Experience with good knowledge of brokerage process and interactions with government agencies
Reporting Structure
- Customs Brokerage Lead Agent Supervisor and Manager
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
Remote Work :
No
Employment Type :
Fulltime