Customer Service Contracts Billing Specialist
Customer Service Contracts Billing Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service & Contracts Billing Specialist plays a critical dual role in ensuring seamless client experiences while maintaining accurate and timely contract management and billing processes. This position acts as a key liaison between clients internal departments and the finance team combining strong communication skills with meticulous attention to detail. The ideal candidate thrives in a fastpaced environment demonstrates a high level of professionalism and excels in both serviceoriented and administrative functions. This will be an onsite position at our Tomball TX location and the ideal candidate will be inperson 5 days a week.
Key Responsibilities:
Customer Service
- Serve as the primary point of contact for customer inquiries via phone email and internal CRM systems.
- Resolve client issues efficiently and courteously ensuring high levels of customer satisfaction.
- Collaborate with internal teams (e.g. sales logistics operations. engineering) to fulfill customer needs and follow up on open items.
- Maintain and update customer records with accurate contact order and service information.
- Support onboarding for new vendors on company processes and service expectations.
Contracts & Billing
- Review process and manage customer contracts change orders and billing terms.
- Ensure contract accuracy and compliance with internal policies and regulatory standards.
- Prepare and issue invoices in accordance with contract terms including milestone progress or recurring billing cycles.
- Track billing discrepancies resolve disputes and assist in collections followups as needed.
- Maintain contract files and billing documentation in accordance with company standards.
Qualifications :
- Associates or Bachelors degree in Business Administration Finance or a related field (or equivalent experience).
- 2 years of experience in customer service billing or contracts administration.
- Proficient in Microsoft Office Suite; experience with ERP or CRM systems is a plus (e.g. SAP Salesforce).
- Strong organizational and timemanagement skills.
- Excellent verbal and written communication skills.
- High level of accuracy and attention to detail.
- Ability to work independently and collaboratively in a crossfunctional environment.
Preferred Qualifications:
- Experience in construction engineering or equipment rental industries is a strong advantage.
- Familiarity with contract terminology and billing best practices.
- Customercentric mindset with a proactive approach to problemsolving.
Additional Information :
Doka offers terrific career opportunities competitive compensation comprehensive benefits including medical dental vision Flexible Spending Account company paid life insurance supplemental voluntary term life insurance 401k retirement plan (Roth and NonRoth) shortterm disability AFLAC policies paid time off (sick/personal vacation floating holiday and company paid holidays) and an exciting opportunity to join as a member of Dokas team.
If working with some of the most impressive construction projects in the US and joining an industry leader excites you please submit your resume by clicking below. Visit us online at for additional information on Doka USA Ltd.
Doka USA Ltd. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
If you are interested and have a strong competitive drive positive attitude a desire to learn and grow from your experiences then this is your opportunity to make an immediate difference.
Please submit your resume and apply now.
External candidates must be authorized to work for any employer in the USA.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
