Usher- temporary
Usher- temporary
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
JOB SUMMARY
Responsible for providing quality customer service to patrons while assisting with seating taking/scanning tickets answering event related questions giving directions and ensuring the safety of patrons attending events in the performing arts venues.
MINIMUM QUALIFICATIONS
- Enjoy working with the public.
- Provide quality customer service.
- Familiarity with electronic equipment (ticket scanners radios assistive listening devices).
Preference given to those with customer service and performing arts experience.
ESSENTIAL FUNCTIONS
- Understand and adhere to established Patron Services policies and procedures.
- Ability to perform in all possible usher positions. (Ticket Taker Coat Check Inside Usher Student Show Parking Lot Attendant).
- Ability to provide accurate knowledge to patrons regarding venue logistics i.e. location of ticket office restrooms concessions coat check etc. information about the event etc.
- Actively assist with established Patron Services Front of House emergency procedures. Must be familiar with locations and operations of emergency exits and equipment.
- Assist with Patron Services Frontof House preparation as assigned. Example: program preparation assist with infill seat install/removal.
- Assist with patron curbside services as assigned.
- Assist with new usher venue tours as assigned.
KNOWLEDGE SKILLS AND ABILITIES
- Provide quality customer service.
- Ability to solve problems quickly and courteously.
- Ability to listen and take direction with appropriate follow through.
- Excellent communication and problemsolving skills including ability to maintain composure under stress.
- Able to repeatedly climb up and down stairs to ensure effective event procedures are adhered to in all areas of the venue.
- Able to stand for long periods of time. Possibly throughout an entire event 35 hours).
- Confidence in working with electronics like scanners radios and Assistive Listening Devices.
IMPORTANT INFORMATION REGARDING THIS POSITION
- Employees must be available and willing to work in all Arts & Culture venues.
- Between August and May employees are required to work 1215 shifts per month. Specific numbers will be assigned monthly.
- Employees will be preassigned to Broadway Across America (BAA) events at Delta Hall. The days will be of their choosing. These preassignments will typically be ticket taker.
- 1 week run 3 shifts
- 2 week run 6 shifts
- 35 week run 810 shifts
- If you need a replacement volunteers are allowed to fill in but you must pick up another BAA shift to meet the required quota.
- Employees must communicate time off requests in advance of monthly signups except in emergencies.
- Flexible to work a wide variety of events and diverse content.
- No guarantee to be assigned usher positions in the seating area.
- Possibility of shift and/or change of venue at Patron Services Management discretion as determined by event needs. You will be given at least 24 hours notice of a shift or venue change.
- Adhere to Usher Dress Code.
- Attend/Complete mandatory trainings as assigned. (Inperson and SABA).
Additional Information
TEMPORARY POSITIONS
An At Will FLSA nonexempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.
- Must work an average of 29 hours or less per week or an average of 129 hours or less per month.
- Are not eligible for County benefits except as otherwise provided for by policy.
- Are not considered merit employees.
- Are at will employees who may be terminated for any reason without notice and without a pretermination hearing.
Employment Type
Unclear
