Training LeadProject Manager I

Leading with our people Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality opportunity and creativity we remain dedicated to being honest trustworthy respectful and ethical in everything we do. We are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal civilian and private sectors. Digital Consultants also offers our employees growth opportunities competitive wages and a full benefits package. Our founding principles Fairness and Common Sense make working here more than a job; its the Digital family.

Position Description:

Digital Consultants is seeking a Training Lead/Project Manager I. The Training Lead is responsible for the design development delivery and evaluation of all training activities for contractor personnel across the TSD. This role ensures staff are equipped to handle evolving technical requirements service procedures and CBP systems via a formalized training curriculum and ongoing knowledge assessments.

Position Duties:

• Develop onboarding and refresher training programs for all tiers of support
• Maintain and enhance training SOPs in compliance with CBP standards
• Deliver rolebased technical training aligned to HDI ITIL and customer service best practices
• Implement feedback loops and effectiveness assessments posttraining
• Coordinate with the Quality Control Lead to align training content with performance trends and quality monitoring
• Track compliance with mandatory CBP and DHS training (Privacy PIV Remote Access etc.
• Conduct comprehensive assessments to identify training needs across different teams or roles.
• Regularly update training materials and programs based on technological advancements and feedback from trainees.
• Collaborate with other departments to identify training opportunities and ensure alignment with organizational goals.
• Prepare and present reports on training metrics trends and areas for improvement to leadership.

• Clearance: CBP Background Investigation (BI).
• Experience: Minimum 3 years of experience designing and delivering IT service training
• Education: Bachelors preferred
• Familiarity with instructional design methods and tools
• Experience with CBP systems TSD workflows and ITIL/HDI practices
• Strong presentation coaching and documentation skills
• Ability to assess training effectiveness through metrics and observation
• Demonstrated ability to lead training sessions and manage training initiatives effectively.
• Capacity to adapt training techniques based on varying learning styles and environments.
• Proficiency in learning management systems (LMS) and other educational technology tools.
• Strong written and verbal communication skills to create clear training materials and provide feedback effectively.
• Physical Requirements: The candidate with or without reasonable accommodation must be able to sit or stand for long periods of time. The position requires the frequent use of personal computer equipment including extended periods of use of computer screens and may require occasional lifting of objects up to 50 lbs. (i.e. case of copy paper).

The salary range for this position is $75000 to $90000.

Compensation and Benefits:

The company offers the following benefits to permanent fulltime employees:

Paid Time Off (PTO)

Group health plans

Income protection and supplemental benefits401(k) plan with company matching Health Savings Account (HSA)

Flexible Spending Account (FSA)

Pet insurance options

Employee Assistance Program (EAP)

Digital Consultants an inclusive and welcoming company is fully committed to hiring and retaining a diverse workforce without regard to race color religion sex (including pregnancy gender identity and sexual orientation) genetic information national origin age 40 or older) disability Veterans status or any other protected characteristic.

We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position please send an email to or call. Please provide your contact information and let us know how we can assist you.