Lab Qual Assurance Spclst - FTDays

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

• Teaches students clinical staff new employees and others as assigned by Manager. Monitors competency assessment completion.

• Organizes workload and sets priorities. Utilizes all available work time by assisting others and performing additional tasks.

• Analyzes and responds to client complaints unusual incident reports and Risk Management inquires.

• Reviews all laboratory quality occurrence data; provides reports and graphical data to department management clients and customers. Prepares quality reports to include specific monitors as defined by the Manager/Director.

• Manages laboratory proficiency testing program and tracks exceptions. Performs ordering distributing proficiency testing samples to sections routing results for review monitoring results and initiating corrective action.

• Coordinates activities associated with pointofcare (POC) testing program throughout the hospital to include evaluation of equipment policy development and implementation/monitoring of quality control.

• Prepares implements and initiates review of laboratory policy and procedures performing literature searches as needed to promote compliance with regulatory agency requirements. Monitors Laboratory Services policies and procedures for review and signoff of all policies.

• Coordinates activities associated with the preparation for laboratory and hospital surveys for everyday readiness. Facilitates followup for any deficiencies cited.

• Prepares presentations for committee meetings and educational programs. Facilitates discussions with staff and leaders in developing strategy and action plans for programs/projects.

• Coordinates the validation plan before the implementation of new testing and instrumentation.

• Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system.

• Uses resources efficiently; does not waste supplies.

• Generates and communicates new ideas and suggestions that will improve quality or service.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

• Bachelor degree in related field

• Four years of experience in a clinical setting to include two years of experience as a Medical Laboratory Scientist/Medical Technologist or equivalent role

• Must have one of the following required certifications:
• Preferred Requirement Certified as a Medical Technologist Clinical Laboratory Scientist Medical Laboratory Scientist or categorical certification by Board of Certification (ASCP)
• Certified as a Clinical Laboratory Scientist by National Credentialing Agency for Laboratory Personnel (NCA)
• Certified as a Medical Technologist by American Medical Technologists (AMT)

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing evaluations consisting of one or more of the following: skills competency assessments and/or performance reviews

• Knowledge of the functional discipline to be coordinated

• Knowledge of departmental processes and procedures

• Skill in planning organizing and delegating functional activities

• Skill in coaching and developing the functional skills of others

• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients visitors physicians and coworkers

• Adapts to multiple ongoing priorities including organizing heavy work flow with minimal supervision

• Strong attention to detail and ability to achieve and maintain accuracy

• Demonstrates independent judgment and discretion to recognize problems identify causes and take corrective action

• Possesses basic computer knowledge; operates multiple computer systems to include Hospital / Laboratory Information Systems and Office software to maintain patient and testing records and other related documents

• Demonstrates the ability to work independently with little or no direct supervision

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional No
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Since its founding in 1919 Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New YorkPresbyterian Hospital one of the nations leading centers for medical education and research. In 2020 U.S. News & World ReportnamedHouston Methodist Hospitalto its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical surgical and diagnostic techniques. With 952 operating beds 85 operating rooms and over 8000 employees Houston Methodist offers complete care for patients from around the world.

The same highquality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms full digital radiography suite low radiation dose 16slice CT scan ultrasound and a full onsite stat chemistry lab.