MANAGER OPERATIONS TERRIER CARD OFFICE Office of Housing
MANAGER OPERATIONS TERRIER CARD OFFICE Office of Housing
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Job Description
This position manages the daytoday operations of the Terrier Card Office (TCO) . This includes producing new and replacement ID cards processing dining plan change requests and cancellations marketing and providing information on dining plans and convenience points and reconciling optional board plans at the end of the semester.
Key Responsibilities:
- Use StarRez to facilitate dining plan applications and CS Gold/ Transact to manage review dining plan usage.
- Answer questions on the phone and emails in the TCO service account about dining plans convenience points and use of Terrier Card.
- Provide highquality customer service to students parents faculty staff and special groups by producing new and replacement Terrier Cards processing dining plan changes and answering questions and emails about dining plan and convenience points plan usage.
- Manage and coordinate mass carding efforts for graduate and undergraduate movein processes during the academic year.
- Coordinate schedule and manage carding production for various summer groups.
- Provide service to university community members requesting Terrier Cards meals and/or points for special groups.
- Maintain and update the dining plan applications in StarRez as well as updates to rates and terms and conditions.
- In addition review and plan for CS Gold/Transact dining plan usage.
- Maintain ID card production system hardware and software.
- Design update order ID card stock in preparation for all processes.
- Interview hire train supervise and evaluate the Program Coordinator for the Terrier Card Office and student staff.
- Serve as backup to Assistant Director of CS Gold Systems in their absence.
Required Skills
- Bachelors degree
- Good communication and writing skills
- Excellent customer service and leadership skills
- Three to five years of experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancyrelated condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.
Required Experience:
Manager
Employment Type
Full-Time
