Sr Site Reliability Engineer
Sr Site Reliability Engineer
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Job Description
Summary
The Sr Site Reliability Engineer is an architectlevel senior technical resource with expertise spanning both operations 50 and infrastructure engineering 50 domains. The role supports 24x7 delivery of Hosted and SaaS applications to global Fortune 500 clients at cloud scale. It requires 710 years of progressive career experience supporting cloud applications throughout the full Systems Development Life Cycle (SDLC). The Sr Site Reliability Engineer supports customer requirements and anticipate future business and product needs.
What Youll Do
- Architect toolsets and methodologies to ensure consistency across nonproduction and production environments fully automate/execute deployments and mature cloud capabilities.
- Monitor system health performance reliability and implement proactive measures to prevent downtime
- Lead and mentor junior members of the team.
- Architect manage and fully support 24x7 production environments with cloudscale Hosted and SaaS applications.
- Provide oncall support to crossfunctional followthesun teams supporting production.
- Maintain subject matter expertise across infrastructure domains and product portfolio: databases applications systems networking storage etc.
- Champion best practices and process improvements across multiple teams.
- Independently drive process and documentation initiatives.
- Anticipate and remove blocking issues before they impact deliverables.
- Responsible for creating a culture and facilitates collaboration within and across teams.
- Own complex and clientfacing major incidents to resolution engaging multiple teams and thirdparty vendors and providers as required.
- Manage escalations through problem management to ensure root cause analysis prevent recurrence and provide clear business case for prioritization decisions.
- Ensure production changes are documented fully tested in nonproduction environments and adhere to change control and audit requirements.
- Drive demand forecasting and capacity planning providing defense in depth for projected future demand.
Requirements
- Bachelors Degree in Computer Science Information Systems Engineering or equivalent experience.
- Excellent written oral and interpersonal communication skills.
- 710 years of experience managing systems in a 24x7 production environment.
- Handson system engineering skills. Ability to administer and support Windows and Linux.
- Broad network engineering and/or security expertise. Ability to support firewalls load balancers routers switches etc. (e.g. Cisco F5 etc..
- Experience supporting a range of web servers (IIS Apache Tomcat) and database technologies (SQL Server Oracle etc.
- Extensive knowledge on observability and application performance monitoring best practices KPIs/metrics on cloud platforms.
- Experience with monitoring tools (Sumo Logic Logic Monitor etc.
- Experience using enterprise ticketing systems and tools (Salesforce Remedy JIRA TFS).
What We Offer
- Open Time Off
- Hybrid and remote work options
- Comprehensive healthcare and wellness programs
- 100 companypaid volunteer time
- 401k with a company match
- Pet Insurance
- Tuition/Continuing Education reimbursement program
At our core Trintechers stand committed to fostering a culture rooted in our core values Humble Empowered Reliable and Open. Together these values guide our actions define our identity and inspire us to continuously strive for excellence in everything we do.
Should you require (or need) accommodations throughout any stage of the recruitment process please provide your requirements to and we will work with you to accommodate your needs.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Trintech Inc. is a participant in the federal EVerify program. This program allows employers to confirm the eligibility of their employees to work in the United States through an electronic verification process.
As required by law we will verify the identity and employment eligibility of all persons hired to work at Trintech. For more information about EVerify including your rights and responsibilities please visit
Required Experience:
Senior IC
Employment Type
Full-Time
