Human Resources Service Integrator - Worklife Associate or Experienced

Company:

The Boeing Companys Human Resources (HR) organization is seeking a dedicated Human Resources Service Integrator to join our Worklife team. Our team is open to a broad range of experience levels including Associate and Experienced Level specialists to find the best fit for this position.

This role can be based in Tukwila WA; Auburn WA; North Charleston SC; Everett WA; Mesa AZ; Huntington Beach CA; Long Beach CA; Seal Beach CA; Oklahoma City OK; San Antonio TX; Chicago IL; Huntsville AL; Titusville FL; Jacksonville FL; Arlington VA; Ridley Park PA or Hazelwood MO.

This role provides global support to employees and HR partners by facilitating the timely and effective resolution of a broad range of HR inquiries primarily through the Worklife and ServiceNow platforms. This is an opportunity to support the HR functions objective to provide world class HR service. We welcome applications from both associate and experienced professionals. The ideal candidate will possess strong problemsolving skills a customercentric mindset and the ability to handle complex issues with sensitivity and professionalism. They will also have strong analytical and problemsolving skills with keen attention to detail and excellent communication and interpersonal skills with the ability to build relationships at all levels of the organization.

Position Responsibilities:

• Utilize Worklife and ServiceNow platforms to manage and resolve employee inquiries and issues effectively

• Serve as the primary escalation point for HR partners and leaders on complex issues ensuring timely and accurate resolution to employees

• Determine when high touch interaction with employees is needed for resolution and closure

• Collaborate with crossfunctional teams including vendors to identify and implement process improvements that enhance service delivery

• Provide guidance to HR partners and employees on navigating the Worklife and ServiceNow platforms to facilitate issue resolution

• Maintain uptodate knowledge of HR policies procedures and best practices to provide accurate support

• Foster a positive and supportive environment for employees ensuring their concerns are addressed with sensitivity and care

This position is expected to be 100 onsite. The selected candidate will be required to work onsite at one of the listed location options.

BasicQualifications (Required Skills/Experience):

• 1 years of experience do you have in a customer service role

• 1 years of experience in developing and/or contributing to processes policies and procedures

• 1 years of experience advising leaders and employees on sensitive and challenging topics that could be uncomfortable

• 3 years of experience working with Microsoft Office including Outlook Excel Word PowerPoint SharePoint

Preferred Qualifications (Desired Skills/Experience):

• 3 years of related work experience or an equivalent combination of education and experience

• 1 years of experience in HR service delivery

• Experience with Worklife and ServiceNow platforms

• Experience with Workday

• Experience handling sensitive situations with discretion and professionalism

• Experience managing multiple priorities in a fastpaced environment

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range Associate (Level 2: $60350 $93150
Summary pay range Experienced (Level 3: $73950 $116150

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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