Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location
THE MODERN HOME OF AMERICAN GOLF
Discover The Modern Home of Golf at our Frisco resort & spa.
At the heart of modern golf culture Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfullyappointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18hole championship courses at Fields Ranch designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2acre putting course continue after dark at The Swing a lighted 10hole par3 short course and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco TX with four onsite pools including an adultsonly rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether youre planning your next golf trip or a onceinalifetime family vacation youll always remember your stay at Omni PGA Frisco Resort & Spa.
Job Description
Omni PGA Frisco Resort is seeking an outgoing and enthusiastic Front Desk Agent to join the our team. Omni Frisco PGA Resort will provide north Texas with 127000 square feet of event space 13 new food and beverage outlets an extravagant spa and a full entertainment district. Featuring two championship 18hole golf courses along with a third short course we will provide incredible options for our guests and local community for dining events and entertainment.
This team member will be responsible for providing a fivestar welcome and departure experience to each guest as well as serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome providing information about the resort and local area and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon checkout resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge BellDoor and Ideal Services teams.
This is an ideal opportunity for someone who wants to grow in the industry and make their mark!
Responsibilities
- Process guest checkins and checkouts according to Omnis Moments of Service and Standard Operating Procedures.
- Empathetically listen to guest inquiries and provide appropriate responses.
- Set up accurate accounts for each guest checking in according to their preferences (room type payment etc..
- Block rooms in the computer and follow through on designated requirements.
- Preregister designated guests and prepare key packets.
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery).
- Maintain confidentiality of all guests and hotel information.
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and adjustments.
- Maintain guest history files on all guests.
- Accommodate room changes expediently.
- Document all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
- Issue safe deposit boxes to guests and ensure security of key.
- Monitor send and distribute guest faxes.
- Generate print and distribute daily and weekly reports.
- Resolve discrepancies on the room status report with Housekeeping.
- Maintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and coworkers both in person and by telephone.
- Ability to accurately and efficiently input information into computer systems.
- Ability to work cohesively with coworkers both within and outside of your department.
- Ability to compute accurate mathematical calculations.
- Ability to think clearly quickly and make concise decisions.
- Ability to prioritize organize and follow up.
- Ability to work well under pressure dealing with many arrivals and departures within a short period of time.
- Ability to stand for entire shift.
- Previous customer service experience.
- Previous hotel front desk experience is strongly preferred.
- Previous cashiering experience is preferred.
- Fluency in a foreign language is preferred.
- Previous guest relations training is preferred.
Omni Hotels & Resorts is an equal opportunity employer vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Unclear Seniority
Employment Type
Unclear
