Mobile Workforce Operator or Senior - Temporary
Mobile Workforce Operator or Senior - Temporary
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Job Description
**If you are a current Idaho Power employee please apply through the Employee Portal.
Application Deadline:
04/27/2025 at 11:59 pm Mountain Time# of Positions:
1Job Type:
RegularJob End Date:
05/29/2026Exemption Status:
NonExemptPay Range:
$37.25 $50.16 HourlyMinimum Age Requirement:
Job Description:
Idaho Power located in vibrant Boise Idaho is looking for a Mobile Workforce Operator or Senior to join our Power Supply team. Its an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon and were working hard to safely provide our customers with the reliable affordable clean energy they depend on. In addition to the meaningful work we do we offer worklife balance competitive pay and benefits an employee incentive plan and both a 401k employermatch and a pension plan making Idaho Power one of the best employers in the state.
What does a Mobile Workforce Operator do for us
The Mobile Workforce Operators interact daily with Regional System Operators Regional Metering Operations Regional Coordinators Field Service Coordinators Field Service response personnel Customer Service Center and local field offices. They ensure accurate assignment and completion of dispatched jobs including outage orders trouble orders service investigation orders and service orders through utilization of the Outage Management System (OMS) mapping application (PragmaGeo) and Mobile Workforce Management application (MWM) in conjunction with AclaraOne Fuse OnCall Roster Sentry View and DD Viewer. Its essential to have a strong working knowledge of Idaho Powers work practices and safety policies.
The primary focus is dispatching emergency and same day work with a strong emphasis on monitoring and dispatching all other orders within the prescribed timelines according to Idaho Powers and the PUCs working rules. This individual is responsible for accurately assigning all mobile jobs to field personnel each morning and ensuring routes are efficiently optimized. This includes orders created by the Customer Service Center and Service Specialists throughout the day for metering and lines personnel using the OpenGrid Field application.
Theyre also responsible for meeting the lines best practices metering process expectations and the Customer Service Center quality expectations. Will ensure outage duration accuracy for reliability metrics accurate estimated time of restoration and outage probable cause for the customer facing outage map. The Mobile Workforce Operator is the primary point of contact as it relates to emergency and mobilized work. This position works within Load Serving Operations Regional Dispatch Center and requires working a rotating 12hour 24/7 shift as well as being available for emergency on call as needed.
A COMPETITIVE CANDIDATE WILL HAVE
Knowledge of:
- The life cycle of outage and trouble orders as well as service orders and service investigation orders
- General dispatching procedures Proper customer relations procedures and radio operating procedures
- Basic electricity
- Microsoft Outlook Word Excel Teams and Google Sheets
Preferred:
- Thorough understanding from either education or training of the Idaho Power service territory distribution system and sub transmission system; both overhead and underground
- IPCs safety and dispatching procedures and skillset of IPC field personnel
- Outage Management System Mobile Workforce Management Sentry On Call Roster and AclaraOne Pinging
Skills in:
- Effective oral and written communication
- Proper etiquette for telephone customer communication and dispatch radio
Ability to:
- Multitask under extremely stressful situations for long periods of time
- Operate multifrequency radio systems
- Handle internal/external customers in an efficient and courteous manner
- Work efficiently independently as well as part of a team in a stressful environment
- Adapt and problem solve quickly
- Be subject to oncall duty
- Work 12hour rotating shifts 24/7
MINIMUM REQUIREMENTS
Mobile Workforce Operator:
Education:
- High school diploma or GED
Experience:
- 3 years metering field services utility customer service or other relevant operations focused position
OR
- An equivalent combination of higher education and years of experience
Preferred:
- Prior experience in dispatching and/or utility operations
- 3 years IPC Customer Service Metering Field Services or other relevant operations focused position
Senior Mobile Workforce Operator:
Education:
- High school diploma or GED
Experience:
- 1 year operating an Outage Management System
PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment fine motor skills including typing on the computer dialing phones filing paper and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.
ADDITIONAL INFORMATION
Within the scope of the tasks identified this position operates independently with oversight from the Mobile Workforce Operations Leader and/or the RSO Floor Leaders. Job requires after hours oncall support and may require out of town travel and/or overnight stays. On occasion some overtime may be expected for this role.
Temporary employees are eligible to apply for internal job postings. Internal regular employees who are successful candidates will be placed as regular employees in a Temporary Duty Assignment job classification. In order for your current position to be held for your return qualified employees must have supervisory approval to participate and have been in their current position for at least six months.
Competencies:
Adaptability Building Customer Loyalty Decision Making Initiating Action Quality Orientation Stress ToleranceNeed Assistance Completing Your Application
Please contact our Recruiting Office if you have questions require assistance or accommodation while applying for employment with Idaho Power Company: Phone:or Email:
Idaho Power is an Equal Opportunity Employer
Were proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex (including pregnancy) age sexual orientation gender identity genetic information veteran status physical or mental disability marital status and any other status protected by applicable federal and state laws.
Please note: Idaho Power will not provide sponsorship for obtaining an employment visa such as an H1B visa.
Required Experience:
Senior IC
Employment Type
Full-Time
