Referral Coordinator - Arcadia Med Surg Oncology - Full Time 8 Hour Days Non-Exempt Non-Union

The Referral Coordinator at Keck Medicine of USC is a motivated organized and efficient individual who has responsibility for managing and coordinating the process of referring patients to the appropriate provider communicating back to the patients with the appropriate information supporting the clinic in synchronizing appointments authorizations and tests taking place in various clinics. . The position requires good telephone and interpersonal skills efficient organization of incoming consults and ability to coordinate team communication throughout the day. The position also requires a proficient knowledge of computer software applications including Word Excel and Access for the purpose of creating spreadsheets maintaining databases and contributing to the performance of routine analyses of the Excel Data. Abilities with PowerPoint also a plus. The position will require the person to selfdirect for data input and prioritization of tasks for clinical issues and scheduled data deadlines.

Essential Duties:

• Ability to communicate effectively with coworkers in relaying data information in a timely manner.
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. This tracking may use an IT database.
• Assemble information concerning patients clinical background and referral needs. Per referral guidelines provide appropriate clinical information to specialist.
• Enters/submits registration data in a timely manner ensuring that all information is accurate.
• Review details and expectations about the referral with patients.
• Maintains data tables to provide reports by service attribution and location for any internal/external audits.
• Prepare reports for hospital departments/services as requested by department director.
• Formats reports utilizing statistical tools to assure meaningful data Reports have benchmark information from historical data and/or external literature.
• Ensure that referrals are addressed in a timely manner.
• Responsible for maintaining a consistent referral flow for the department through excellent customer service within our community.
• Enters patient data into patient database.
• Supports the department office as directed by the Director/Manager.
• Demonstrate awareness of selfresponsibility and accountability for own professional growth.
• Demonstrate selfdirected learning and participates in continuing education to meet own professional development.
• Demonstrate clear effective communication team building interpersonal strong organizational problem solving decisionmaking skills.
• Demonstrate ability to prioritize and maintained a levelheaded approached when faced with unforeseen occurrences.
• Participates in the outreach programs identified by the department; internal and external.
• Performs other duties as assigned.

Required Qualifications:

• Req High School or equivalent

• Req Excellent working knowledge of ambulatory care demographics and clinical data elements medical terminology and statistical formulae.
• Req Excellent skills in the use of networked personal computers data mining systems and statistical software.
• Req Mastery of Microsoft Office applications.
• Req Knowledge of Microsoft Excel and Access scripts.
• Req Excellent graphical presentation skills.
• Req Excellent communication skills for collaboration and education.

Preferred Qualifications:

• Pref 2 years Experience in referral management data management health information systems and clinical technology at a healthcare facility.
• Pref Chinese speaking.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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