New Patient Coordinator Sleep Disorder Clinic - Full Time 8 Hour Days Non-Exempt Union

The New Patient Coordinator assists with all aspects of patient care and serves as a primary contact for patients and caregivers who require assistance in understanding clinic processes and accessing necessary departments/personnel. Takes accountability for the patients beginningtoend experience regardless of their needs. Assists patients in eliminating barriers to care by referring to appropriate staff members/community resources dependent on insurance policy. Assists/coordinates patient appointments and follow up focusing on the initial evaluation. Admits and completes financial paperwork and financial clearance for new and existing potential transplant patients. He/She will also assist multidisciplinary team in managing the care of the patient through all phases (Intake/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assists in managing followup care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. The New Patient Coordinator analyzes data in from Department System to track key patient statistics and presents recommendations for process improvement. Participates in activities that market USC Medicine to referring physicians and analyzes and tracks referral sources. Assists the office with clerical duties and other duties as assigned.

Essential Duties:

• Clerical Has thorough understanding and expertise in the use of computer systems e.g. Cerner OTTR TRACE PBAR/PAS and GE Centricity Business as well as Microsoft Office (Excel Visio Word PowerPoint). Demonstrates accuracy and thoroughness in entering information into computer systems. Complete TAR requests followup with Medical Groups and IPAs for followup visits. Assure all notes of verification eligibility and authorizations are documented in Transplant medical records. Assists patients with all financial needs and assure when LOAs or contract issues arise that they are clear prior to the patient being seen. Schedules patients evaluation and clinic appointments in a timely manner and at the request of the physician while accommodating patients needs. This includes but not limited to: laboratories diagnostic testing and consultations as needed.
• Patient Navigation/Customer Service/Patient Analytics/Quality & Performance/Outreach Acts as a liaison between USC and referring physicians by completing outreach activities including meeting with large referral sources on a monthly basis visiting dialysis centers and assisting with producing marketing materials. Analyzes data in OTTR and Cerner to track key patient statistics including time from referral to listing total time to complete evaluation and patient satisfaction. Acts as a patient liaison and single point of contact for patients and caregivers and takes accountability for their patient experience. Utilizes courtesy compassion kindness and honesty while interacting with public patients and all clinic personnel. Greets patients in a courteous and professional manner. Participates in clinic flow and efficiency data collection metrics and provides documentation and recommendations for process improvement as well as participating in the implementation of new processes. Participates in Quality Management activities such as assisting Survey Readiness (CMS Joint Commission UNOS) and analyzes quality data and makes recommendations for compliance. Under the direction of Nurse Coordinators and Physicians refers patients to internal supportive care services: dietician social worker financial counselor chaplain etc.. Educates and encourages patients on ways to keep and update their own plan of care and medical records. Escorts patients to other departments if needed provides directions to other departments within USC system. Assists patients to overcome barriers to care e.g. transportation childcare coordination of translation services financial assistance by directing patients and caregivers to community resources and services. Facilitates communication between patient and caregivers and all members of the care team including physicians nurses lab etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient.
• Teamwork/Collaboration Demonstrates flexibility in covering other staff members for sick time vacation or leave of absence. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Performs other related duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req In depth knowledge of all insurance types.
• Req Analytical and problem solving skills including ability to analyze patient data from multiple systems.
• Req Quality management skills including ability to identify Transplant quality metrics and tracking of complex regulatory requirements.
• Req Must have excellent communication skills including the ability to speak read and write English and Spanish proficiently..

Preferred Qualifications:

• Pref Associates degree Degree in related field
• Pref Bachelors degree Degree in related field

• Pref 2 years Experience in acute care or ambulatory care setting.
• Pref Experience with financial clearance.

• Pref Familiarity with word processing Microsoft Outlook GE Centricity Business Cerner OTTR TRACE PBAR and scheduling software.
• Pref Knowledge of medical terminology.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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