Ambulatory Service Rep ll Surgery FT 40 Hours Days

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to patient access including but not limited to: front end customer service patient registration insurance/coverage verification appointment scheduling charge entry billing and managed care and a variety of administrative duties in support of department (such as coordination of physician credentialing handling phones & mail filling out forms filing photocopying faxing preparing letters reports etc..

Position: Ambulatory Service Rep ll

Department: Urology Clinic

Schedule: Full Time 40 Hours Days

ESSENTIAL RESPONSIBILITIES / DUTIES:

Focuses on one or more of the following areas and provides support as needed to optimize daily flow:

• Charge entry
• Batch controls
• Billing (TES) edits
• Hold bill edits
• Charge reconciliations

• Billing and managed care functions (including responding to billing inquires corresponding with insurance carriers and investigating discrepancies etc..

• Provides general administrative support to include word processing spreadsheets presentation software to create and edit department documents and/or presentations.

• Provides physician and departmental support such as managing physician & manager calendars scheduling physician & managers administrative appointments answering departmental calls credentialing documents etc.

In addition performs a wide variety of administrative duties to ensure proper functioning of assigned department including but not limited to:

• Reception & customer service

• creating or verifying Master Patient Index (MPI)

• registration demographics

• visit management

• appointment scheduling (including consults tests inoffice procedures followup visits and crossbooking interpreters social services radiology etc.

• insurance/coverage verification

• copayment collection

• frontend review and correcting registration & insurance edits

• preauthorization referral coordination and referral reconciliation

• Referral work lists

• Provides a variety of administrative duties in support of the practice (such as handling phones & mail filling out forms filing photocopying faxing preparing letters reports etc).

• Adheres to all of BMCs RESPECT behavioral standards.

JOB REQUIREMENTS

EDUCATION:

• HS/GED plus 3 years relevant experience.

• Bachelors degree or Associates plus 1 year relevant experience

EXPERIENCE:

• Experience with medical billing or similar setting preferred.

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.

• Demonstrated customer service skills including the ability to use appropriate judgment independent thinking and creativity when resolving customer issues.

• Must be able to maintain strict confidentiality of all personal/health sensitive information.

• Ability to effectively handle challenging situations and to balance multiple priorities.

• Strong computer skills and knowledge of Microsoft Office applications (MS Word Excel Access PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Equal Opportunity Employer/Disabled/Veterans