Guest Room Attendant - Part Time
Guest Room Attendant - Part Time
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Salary Not Disclosed
1 Vacancy
Job Description
Why Ballys
Ballys Corporation is a global casinoentertainment company with a growing omnichannel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a firstinclass sports betting platform and Bally Casino a growing iCasino platform.
Role:
Cleans restocks and maintains hotel guestrooms and suites ensuring guest comfort safety and satisfaction.
Responsibilities:
Enhances the guest experience by providing exceptional service.
Services assigned rooms according to departmental specifications within allotted time.
Documents room status on assignment sheets.
Greets guests passing in corridors establishing eye contact.
Ensures that equipment in guestrooms is operational TV remote control phones lights etc.
Uses cleaning chemicals as instructed.
Uses safety equipment as required.
Follows safety protocols as required.
Delivers guest request items.
Communicates all maintenance issues to supervisor.
Executes Daily Cleaning Projects.
Secures master keys while working.
Collects/secures lostandfound articles.
Restocks housekeeping cart daily.
Responsible for Biohazard cleanup in assigned areas.
Keeps all storage areas and linen rooms in a clean and satisfactory condition.
Controls inventory of supplies.
Maintains accurate task sheet records. Logs rooms cleaned lost and found items original location linen terry and amenities given to guestrooms.
Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction revenues as well as reducing costs.
Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation productivity morale and guest service.
Resolves guest issues.
Adheres to department and property policies and procedures.
Upholds the Mission Statement We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests coworkers managers and vendors.
Lives by the Hard Rock Values!
Trains new employees as needed.
Maintains knowledge of the property including memorabilia.
Qualifications:
A. Knowledge: The level of education experience and training an individual must have at minimum to be considered qualified for the position.
B. Skills: Specific skills such as computer usage communication 10key touch etc.
C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart (Examples: climbing balancing stooping kneeling crouching crawling reaching handling fingering feeling talking hearing tasting smelling color vision etc.
High school diploma or GED.
High energy level.
Good judgment and common sense.
Ability to work a flexible schedule.
Must be able to lift 25 pounds
Must be able to push or pull a fully stocked housekeeping cart.
Training
All employees are required to complete mandatory compliance training within thirty 30 days of hire date then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:
Active Shooter Awareness Training
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction Overview
Title 31 SAR Incident Reporting Awareness Training*
Sexual Harassment Awareness for Frontline
Working Conditions
Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold R
Walking C Extreme Heat R
Sitting R Temperature Changes O
Lifting C Wet O
Carrying C Humid O
Pushing C Noise C
Pulling C Vibration R
Climbing O Hazards O
Balancing F Atmospheric Conditions R
Stooping F Cigarette Smoke C
Kneeling C Allergens (feathers dust etc. C
Crouching F
Crawling R
Reaching C
Handling C
Grasping C
Feeling C
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination C
CConstantly 58 hours per shift) FFrequently 25 hours per shift) OOccasionally (Up to 2 hours per shift) RRarely (does not exist as regular part of job)
Please check the physical strength of the job from the categories listed below.
Little physical effort
Light work
Medium work
Heavy work
X Very heavy work
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
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Employment Type
Part-Time
