Network Operations Engineer

Nice to meet you!

Were the leader in analytics. Through our software and services we inspire customers around the world to transform data into
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About the job
SAS Infrastructure as a Service (IaaS) Team is a service organization responsible for providing IT support for our full spectrum of SAS Solutions to Infrastructure & Platform Services. Additionally the Infrastructure as a Service (IaaS) team works with other SAS IT teams to improve our service catalog offerings to our customers including helping to implement next generation technologies. As an Engineer in the SAS Infrastructure as a Service (IaaS) team you will use your communication and technical skills to support internal and external customers in our hosted & internal environment. You will help design implement and support a large heterogeneous network environment. You will be responsible for helping to maintain Service Level Agreements and Operational Level Agreements and improve the performance reliability and standardization of our hosted & internal solutions.

Primary responsibilities for this role include:
Initial Environment Setup for customers routers switches firewall F5 Azure including complex VPN tunnel test and turnups
Moves add changes of advanced networking tasks for hosted customers
AWS complex network solution setups
Network Leveraged Services support Firewall F5 VPNs
Consult with SAS PMs CSDMs and customers on Hosted Network Solutions
Escalation Support
Support Migrations from old network fabric to new fabric and AWS
OS upgrades for Network Devise
Reduction of Technical Debt
Global Management of WiFi and Any Connect Configuration
Address Security Vulnerabilities Security and Pen Test Findings
Audit Evidence response of network environments and configurations.

Required Qualifications
Bachelors degree in Computer Information Systems Computer Science or related quantitative field
Minimum 4 years of experience as an Information Systems Engineer in a heterogeneous dynamic customerfocused environment
Excellent troubleshooting skills Networking devices such as Firewalls LBs VPNs
Experience with infrastructure architecture including Servers Network Security Storage and Backup
Good working knowledge of cloud infrastructure (AWS etc.
Participation in a 24x7 oncall rotation schedule.
Utilize trouble ticket system (ServiceNow) to address and resolve customer concerns.
Develop stepbystep documentation for system support tasks.
Experience with Arista and Cisco Nexus/Catalyst switches
Experience with AWS networking
Experience with F5 LTM/DNS load balancers
Experience with Cisco and Palo Alto firewalls
Knowledge of EIGRP and BGP routing protocols
Experience with networking for virtualized server environments
Experience with Cisco and/or Aruba Wireless Networking
Experience with Cisco ISE
Experience with Cisco AnyConnect and/or Ivanti/PulseSecure Remote Access solutions.

Preferences
Collaborative team experience with superior problemsolving skills
Ability to triage requests with multiple admin resource groups
Understanding best practices around information security and data privacy in relation to system access and availability.

Why SAS
We love living the #SASlife and believe that happy healthy people have a passion for life and bring that energy to work. No matter
what your specialty or where you are in the world your unique contributions will make a difference. Our multidimensional culture blends our different backgrounds experiences and perspectives. Here it isnt about fitting into our culture its about adding to it and we cant wait to see what youll bring.1

SAS looks not only for the right skills but also a fit to our core values. We seek colleagues who will contribute to the unique values
that makes SAS such a great place to work. We look for the total candidate: technical skills values fit relationship skills problem
solvers good communicators and of course innovators. Candidates must be ready to make an impact.