Senior Technical Program Manager EC2 Capacity Customer Experience
Senior Technical Program Manager EC2 Capacity Customer Experience
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 133900 - 231400
Vacancy
1 Vacancy
Posted on :
19-04-2025
Job Description
Amazon Elastic Compute Cloud (Amazon EC2 is a web service that provides secure resizable compute capacity in the cloud. It is designed to make webscale cloud computing easier and more cost effective for developers. On the EC2 Capacity Customer Experience (CCX) team within AWS our mission is to ensure the right capacity is available for customers through forecasting planning guidance and especially for large unpredictable scaling events.
The EC2 CCX team is searching for a passionate driven and talented technical program manager to plan customer capacity within our Amazon Dedicated Cloud (ADC) portfolio. This portfolio enables EC2 to deliver cloud services to government customers who have unique access control security and compliance requirements. This role serves as EC2s primary POC for managing demand intake organizing supportability scenarios to influence VP business decisions and ensuring infrastructure and EC2 teams execute against global commitments. This customer facing role includes driving key initiatives that support goals/KPIs that are measured and reported to executive leadership. You will make high velocity decisions under circumstances that can at times be ambiguous. As the business of cloud computing grows increasingly technologically complex it also brings new opportunity to drive capital efficiency and ensure the right decisions are getting made to the delight of our customers. Additional responsibilities include driving process improvements and collaborating with engineering organizations to build new technologies that automate all aspects of EC2s capacity planning and delivery within the portfolio.
From Day 1 Technical Program Managers are given ownership and the autonomy to think strategically and make data driven decisions along with the ability to drive significant impact on the customer experience as well as the business. This role requires working with professionals in many different domains including Engineering Product Management Supply Chain and Finance along with high visibility to senior leaders at AWS.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. A successful clearance crossover to AWS is required prior to a Day 1 start.
About the team
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledgesharing and mentorship. Our senior members enjoy oneonone mentoring and thorough but kind code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
5 years of technical product or program management experience
Experience leading highly technical programs involving infrastructure complex systems systems engineering
Experience managing programs across cross functional teams building processes and coordinating release schedules
Current active US Government Security Clearance of TS/SCI with Polygraph
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Experience in technical program management working directly with software engineering teams
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The EC2 CCX team is searching for a passionate driven and talented technical program manager to plan customer capacity within our Amazon Dedicated Cloud (ADC) portfolio. This portfolio enables EC2 to deliver cloud services to government customers who have unique access control security and compliance requirements. This role serves as EC2s primary POC for managing demand intake organizing supportability scenarios to influence VP business decisions and ensuring infrastructure and EC2 teams execute against global commitments. This customer facing role includes driving key initiatives that support goals/KPIs that are measured and reported to executive leadership. You will make high velocity decisions under circumstances that can at times be ambiguous. As the business of cloud computing grows increasingly technologically complex it also brings new opportunity to drive capital efficiency and ensure the right decisions are getting made to the delight of our customers. Additional responsibilities include driving process improvements and collaborating with engineering organizations to build new technologies that automate all aspects of EC2s capacity planning and delivery within the portfolio.
From Day 1 Technical Program Managers are given ownership and the autonomy to think strategically and make data driven decisions along with the ability to drive significant impact on the customer experience as well as the business. This role requires working with professionals in many different domains including Engineering Product Management Supply Chain and Finance along with high visibility to senior leaders at AWS.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. A successful clearance crossover to AWS is required prior to a Day 1 start.
About the team
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledgesharing and mentorship. Our senior members enjoy oneonone mentoring and thorough but kind code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
5 years of technical product or program management experience
Experience leading highly technical programs involving infrastructure complex systems systems engineering
Experience managing programs across cross functional teams building processes and coordinating release schedules
Current active US Government Security Clearance of TS/SCI with Polygraph
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Experience in technical program management working directly with software engineering teams
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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