Clinical RN Manager - Physician Office - St Francis Family Medical Practice

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

Work Shift:

Bon Secours

About Us

As a faithbased and patientfocused organization Bon Secours exists to enhance the health and wellbeing of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Bon Secours seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive.

Clinical RN Manager Physician Office St. Francis Family Medical Practice Midlothian VA

Summary of Primary Function/General Purpose of Position

In conjunction and collaboration with the Regional Practice Administrator and the office site Practice Managers provides clinical and administrative managerial oversight and direction for clinical daytoday operations of multisite Spine Vertical. Liaises with all spine physicians regardless of site location. Able to multitask manage difficult conversations with employees and/or providers prioritize work and possesses general knowledge of nonclinical and clinical areas. Models and develops patientfocused culture with an emphasis on patient safety and satisfaction. Maintains positive and collaborative relationships within the clinical environment and fulfills position responsibilities and expectations by coaching developing and empowering clinical staff. Position requires RN or LPN licensure and 2 years related healthcare leadership experience. This position is designed to support highvolume or multisite practices 7 or more providers or 2 or more practices).

Essential Job Functions

• The Clinical Manager Spine works in conjunction with the office site Practice Managers and the Regional Practice Administrator and is responsible for clinical oversight of the Spine Service Line. Oversees Spine Navigator and the triage of patients from primary referral sources to appropriate back/spine provider type. Ensures accurate scheduling of back/spine patients to minimize appointment wait time and maximize efficiencies. Collaborates with office teams to ensure smooth efficient clinical flow of the practice and participates in the patient workload and schedule. In collaboration with other team members ensures clinical supply vaccinations and medication inventories are readily available for clinical operations and appropriately monitors and coordinates proper disposal according to regulatory requirements. Creates and maintains systematic monitoring process to document efficient supply and disposal procedures.
• Oversees daily workflow of spine navigator and spine schedulers. In collaboration with office site Practice Managers ensures efficient workflow of clinical staff. Provides expertise with patient management systems including EPIC workflow functionality and patient care procedures.
• Ensures regulatory documentation maintenance and inspection standards for clinical equipment including oxygen tanks refrigerator temperatures autoclave crash carts other clinical equipment and MSDS sheets for chemicals/liquids as required.
• In conjunction and collaboration with the Regional Practice Administrator and the office site Practice Managers provides direct managerial leadership input with spine associate performance evaluations and ensures appropriate training and onboarding of new spine clinical staff. Educates/trains/follow up and retrain staff on procedures or equipment as needed.
• In conjunction and collaboration with the Regional Practice Administrator and the office site Practice Managers acts as a clinical and administrative liaison for clinical staff to ensure smooth efficient clinical operations and a collaborative team environment.
• In conjunction and collaboration with the Regional Practice Administrator and the office site Practice Managers provides constructive coaching and performance feedback to clinical staff regarding workflow improvement/efficiency as needed. Participates in clinical and administrative development and growth activities to ensure retention of clinical talent.
• Under the direction of the provider and according to the appropriate certification/licensure scope of practice contributes to the completion of the patients chief complaint (including but not limited to respirations blood pressure pulse oximetry height weight and temperature) and documentation of patient/family needs. Performs duties according to the appropriate scope of practice and identifies significant changes in patient condition through data collection and reports them to the provider. Understands and adheres to the legal responsibilities and requirements within the appropriate certification/licensure role.
• Assists patient and provider with virtual visits to include setting up the visit through appropriate platform precharting the virtual visit prior to the scheduled appointment calling the patient to perform test calls troubleshooting when necessary obtaining chief complaint health maintenance checks and reviewing the medications follow up orders/appointments following visit and collecting copays.
• Within state guidelines performs procedures and tests.
• Maintains skills per the departmental competency guidelines to meet patient care and daily operational needs. This may include front desk workflows i.e. patient registration scheduling phone triage cash handling checkin/checkout and performing scribing duties on an as needed basis. Travel to other facilities for BSMH providers or adjusting hours to meet patient care needs as directed by the practice manager may also be required.
• This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees may be required to perform other jobrelated duties as required by their supervisor subject to reasonable accommodation.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patients status and interprets the appropriate information needed to identify each patients requirements relative to his or her age specific needs and to provide the care needed as described in departmental policies and procedures.

Required Minimum Education:

• Registered Nurse State Issued

Licensing/ Certification

• RN Licensure Required
• Basic Life Support (BLS) also required within 90 days of hire.

Minimum Qualifications

• 2 Two years of related leadership experience in a healthcare setting preferably a physician practice.
• Medical Terminology ability to use standard office equipment. Electronic Medical Record (EMR) experience.
• Strong oral and written communication skills and an ability to collaboratively work with patients families and teams within a highvolume environment. Strong attention to details and an ability to multitask without prior instruction or direction. Demonstrated conflict resolution skills and an ability to set priorities and successfully lead teams.

* Individuals in this position are required to exercise universal precautions use personal protective equipment and devices and learn the policies concerning infection control.

Bon Secours MercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive affordable medical dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .