Sr Manager Key Accounts

POSITION SUMMARY

As a Sr. Manager at Vertiv you will play a pivotal role in enhancing our customer engagement and ensuring the successful of projects and programs for a specific key account. This dynamic and customerfacing position demands exceptional leadership communication team building skills and project management skills as well as an overall understanding of our products and services. You will have endtoend responsibility for managing most aspects of the account from product delivery to postsales support and you will serve as the single point of contact globally across all endtoend support functions technical development R&D operations customer service product delivery onsite project management and post sales service and support.

RESPONSIBILITIES

Client Engagement Management:

• Build and maintain strong relationships with the key client stakeholders.
• Act as the primary point of contact for the client along with Key Account Leadership ensuring effective communication and understanding of their needs and expectations.
• Collaborate with the sales account manager to align on customer expectations and drive successful .
• Coordinate and manage earlystage customer technical engagement by getting technical sales involved to drive clarity on scope engagement deliverables and expectations.

Project and Program Management:

• Lead endtoend project and program management activities including planning monitoring and delivery.
• Oversee product delivery site deployments and technical development engagements ensuring they meet quality scope and timeline requirements.
• Manage all aspects of customer engagement including program strategy milestones and deliverables.
• Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted.
• Manage the scope budget and deadline with project managers to ensure we are meeting the expectations of our customers on their projects.

Team Leadership and Collaboration:

• Leads team of direct reports in setting and achieving objectives in line with corporate values and goals.
• Act as an umbrella program manager coordinating with various program and project management functions within the company (e.g. customer service onsite service project management factory quality issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach.
• Provide leadership and guidance to crossfunctional teams involved in the clients projects and programs.
• Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle.

Risk Management:

• Identify potential risks and proactively implement mitigation strategies to ensure project and program success.
• Monitor project progress and address issues promptly to minimize disruptions.
• Assemble cross functional teams to address issues (quality safety manufacturing etc) to ensure program or project issues are resolved in a timely manner.

PostSales Support:

• Oversee postsales service and support activities ensuring customer satisfaction and addressing any issues or concerns promptly.
• Act as liaison and escalation point for Service business and CSMs for the Account
• Continuously seek opportunities to enhance the clients experience and value from our products and services.

QUALIFICATIONS

• 5 years experience in program and project management preferably in a customerfacing role. Program certification and 10 years experience preferred.
• Strong leadership skills with the ability to lead and motivate crossfunctional teams.
• Prior experience directly managing and developing a team.
• Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders.
• Strategic thinking and problemsolving abilities.
• Proficiency in project management tools and methodologies.
• Excellent organizational skills and attention to detail.
• Ability to thrive in a fastpaced dynamic environment.
• Prior experience in Data Center industry and knowledge of Power and Thermal products

EDUCATION AND CERTIFICATIONS

• Bachelors degree in engineering operations or a related technical field
• MBA preferred.

ENVIRONMENTAL DEMANDS

• Standard office environment
• Working in office full time is required.

TRAVEL TIME REQUIRED

• 10

At Vertiv we offer the stability of a global leader in a growing industry andthe opportunity of a startup. We design manufacture and service the missioncritical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With $5.0 billion in revenue a strong customer base and global reach in nearly 70 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:Safety. Integrity. . Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• HighPerformance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a CustomerFirst Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 H1 H2 L B J O or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.