IT Service Desk Specialist
IT Service Desk Specialist
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Job Description
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at emailprotected should you need an accommodation at any point in the recruitment process.
We are hiring an IT Service Desk Specialist!
Reporting To:
Supervisor IT Service Desk
FullTime/Part Time:
Fulltime 12month Contract
Salary Range:
$45600.00$68400.00
Posting Date:
April 16 2025
Closing Date:
April 30 2025
Hours of Work:
8:30 a.m. 5:00 p.m.
Grade:
Office Location:
4.4
Vancouver BC
Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes base salary bonus benefits and career advancement opportunities!
*Eligibility for benefits is dependent on the terms of employment
The Opportunity
Reporting to the Supervisor the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.
How you will contribute:
- Providing in person and over the phone support to on site and remote employees
- Supporting computer hardware laptop mobile devices telephone printers copiers faxes
- Supporting Windows10 and 11 Microsoft Office Internet Explorer NTFS file system permissions and inhouse applications.
- Timely account creation and set up of new hires
- Creating and updating technical documentation
- Administer and maintain Print server and Print tracking software
- Work with the network administration team development teams and to help implement new technology
- Mobile device management
- Call Center support
- Adhere to policies/procedures to ensure AML requirements are met when applicable
The experience you need:
- Excellent analytical problem solving and troubleshooting abilities
- Excellent verbal and written communication skills
- Ability to adapt and learn new technologies and trends
- Ability to work well in a team environment and independently
- Shell scripting(nice to have but not required)
- Adapt knowledge of Microsoft domain tools and software
- College Diploma in related field or 3 years desktop/laptop support experience
- In depth knowledge of Windows 7 Windows 10 and Microsoft Office Suite and Microsoft Domain environment
Working Environment and Physical Demands Analysis:
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multitasking may include speaking to customers on a telephone call while looking up information on a computer program.
Why join First National
- Competitive Compensation
- Comprehensive benefits program (i.e. Health Spending Account Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
The team youll join:
Founded in 1988 First National is one of Canadas largest nonbank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canadas largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.
#FNLOBC
Other details
- Job FamilyIT .4
- Pay TypeSalary
Required Experience:
Unclear Seniority
Employment Type
Full-Time
