Customer Service Technical Specialist
Customer Service Technical Specialist
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1 Vacancy
Job Description
NOTE: This is a hybrid position requiring 8 days per month at an approved Wolters Kluwer location.
Essential Duties and Responsibilities
- Provide a high level of technical support and assistance for Wolters Kluwer customers and consultants using indepth knowledge of technical customer service
- Solve complex technical problems; exercise judgment based on the analysis of multiple sources of information
- Test and identify defects by documenting in the tracking system for the attention of the development team
- Liaise with internal escalation development and functional teams for issue resolution explain difficult or sensitive information work to build consensus
- Implement and support various advanced features and integrations of the CSC application suites to ensure high availability of data and back end processes
- Write SQL queries to aid in troubleshooting of application and data requests
- Troubleshoot application and interface related issues and modify site configurations based on best practices
Experience:
- Bachelors Degree or equivalent relevant experience
- 5 years experience in a B2B technical customer service or implementation role
- Indepth knowledge of or experience with cloud computing platforms such as Azure Google Cloud and AWS
- Indepth knowledge of database technologies such as Microsoft SQL Server and Oracle
Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life including Medical Dental & Vision Plans 401(k) FSA/HSA Commuter Benefits Tuition Assistance Plan Vacation and Sick Time and Paid Parental Leave. Full details of our benefits are available Matters Wolters Kluwer strives for an inclusive company culture in which we attract develop and retain diverse talent to achieve our strategy. As a global company having a diverse workforce is of the utmost importance. Weve been recognized by employees as a European Diversity Leader in the Financial Times as one of Forbes Americas Best Employers for Diversity inand 2020 and as one of Forbes Americas Best Employers for Women inand 2018. In 2020 we placed third in the Female Board Index and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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