Medical Administrative Assistant - On-Site - Tempe AZ

Summary:

The Medical Administrative Associate (MAA) is an integral member of the multidisciplinary team who functions under the direction and supervision of a registered nurse and/or licensed physician. The position provides professional courteous and friendly assistance to our customers. The MAA serves as a resource for internal and external customers by utilizing a number of resources such as established Cigna policies; protocols and guidelines to ensure delivery of quality care within the guidelines of Cigna Medical Group Standard Operating Procedures Policies and Procedures. Contributes to the organizations drive to achieve Triple Aim: improved individual customer experience improved health and quality of care and reduced cost of care.

Responsibilities and Essential Functions:

Greet and check in patients at the health care centers. Verify coverage and eligibility and complete appropriate paperwork. Requests copayment from patient in a polite manner. If patient expresses disagreement with copayment request lets patient know you will followup and proceed with checkin process. Answer telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately and ensures the call is responded to promptly. To consistently maintain quality of patient care obtains detailed information in messages and documents in the E.H.R. Schedules appointments accurately and politely verifies benefit coverage. Meets patient needs by asking questions to determine the best scheduling solution. If necessary speaks with clinician to ensure timely access. Reconciliation of cash transactions at the end of each shift including processing and batching of charge tickets and preparation of bank deposits. Maintain necessary supplies for MAA activities banking supplies etc in a fiscally responsible manner. Performs technical duties according to departmental standards policies and procedures. Demonstrates a positive customer service approach in all internal and external customer experiences. Improves the customer experience through the demonstration of Service and Courtesy Behaviors and focus on Patient Satisfaction.

Complexity and Scope:

Under minimal supervision coordinates appointments handles multiple phone calls charge enter exams and reschedule/confirm appointments. May handle cash coordinate schedule and follow up on phases of a surgery procedure and/or specialty referral appointments. Provides exceptional customer service and maintains patient confidentiality. The MAA demonstrates skill in use of computers possesses strong verbal and written communication skills and behavior is professional at all times.

Interacts with all levels of staff in a variety of departments; physicians patients families as well as external contacts such as employees of other healthcare institutions community providers and agencies concerning the healthcare of the patient. Interacts with other healthcare providers in numerous settings in order to report and ask for or clarify information.

Incumbents work in a fast paced sometimes stressful environment with a strong focus on customer service.

Minimum Qualifications:

• Medical terminology preferred.

• One year customer service and PC skills required.

• One year customer service in health care cash handling typing scheduling application experience preferred.

• Ability to convey information to customers in a warm clear concise manner.

• Demonstrates positive customer service behaviors.

About Cigna Healthcare

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobaccofree policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.