Application Support Engineer
Application Support Engineer
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$ 110000 - 120000
1 Vacancy
Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
Project Work Provide technical guidance concerning business implications of technology projects for 20 applications and create solutions to meet project requirements. Analyze proposed application identity management designs and provide feedback on potential gaps. This person will partner with US and Enterprise technology and InfoSec teams to migrate IAM capabilities of US Region applications to Enterprise All Access solution. Also the role will be assisting with the onboarding of functional ids to CyberArk. Moreover this role will coordinate and/or perform installations configurations and system testing producing deliverables related to the above projects and other technology related projects as needed. Other technology activities include but not limited to: Research assessment and migration of applications from IDM to AllAccess . The scope of this work includes the design of data feeds used for AVIP (file) patterns; leading and managing internal and external teams in configuring applications and connection points for the AD patterns; working with development teams to design integration points such as REST and SOAP calls for the API patterns.
Review plan test and implement system upgrades and enhancements with internal and external vendor resources. Play an integral role on project teams producing quality and timely deliverables for multiple workstreams.
Systems Implementation and Maintenance Lead and/or coordinate technical research design configuration testing and integration of cross functional multiplatform application systems. Perform application changes utilizing the change management process. Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management. Perform or coordinate testing of solutions prior to moving to production.
Troubleshootingand Technical Skills Work closely with key business and technology partners to ensure that business and internal client impact issues are well understood addressed and resolved. Utilize Incident and Problem Management to effectively resolve incidents and find root cause.
Relationship Management Build strong relationships and partnerships with technical team members clients vendors and peers. Lead discussions listen and ask the right questions to ensure needs and issues are identified and recommend/implement solutions. Express oneself and communicate with others verbally at an advanced level; recognizing that verbal communication is more than just language it includes tone style and structure.
Work Arrangement: At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work youll work in a hybrid environment with the expectation to be onsite at least 2 days per week while the other days may be remote.
How you will succeed
Minimum of 3 to 5 years of experience in an application support role 1 to 3 years of business experience in banking.
Experience with user provisioning software and managing user provisioning migrations and/or software implementations.
Experience with using ITIL Change Incident and Problem management processes.
Coordinating the production support needs.
Responsible for documentation such as deficiencies deviations application flow diagrams SCM plans etc.
Problem solving critical thinking and decisionmaking skills required..
Familiarity with public cloud technologies such as Azure.
Understanding of RBAC Privileged Access Management and Privileged Identity Management concepts.
File integration experience would be nice to have.
Validate and submit responses to requests for information from audits.
Embrace and advocate change.
Influential relationship management and networking inspiring outcomes by sharing expertise.
Digitally savvy; innovative embrace evolving technologies; easily adapt to new tools and trends.
Solid collaborator:Support and mentor intermediate analysts
Preferred Formal Education: Bachelors Degree or equivalent experience.
California residents your privacy rights regarding your actual or prospective employment
At CIBC we offer a competitive total rewards package. This role has an expected salary range of $110000.00 $120000.00 for the Chicago market based on experience qualifications and location of the position. The successful candidate may be eligible to participate in the relevant business units incentive compensation plan which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employees needs; including Medical Dental Vision Health Savings Account Life Insurance Disability and Other Insurance Plans Paid Time Off (including Sick Leave Parental Leave and Vacation) Holidaysand 401(k) in addition to other special perks reserved for our team members.
This position does not offer visa sponsorship.
#LITAWhat CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
IL70 W Madison St 10th FlEmployment Type
RegularWeekly Hours
40Skills
Analytical Thinking Application Management Application Services Applications Support Cloud Identity Identity Management (IdM) Information Security Microsoft Azure Microsoft Entra RESTful APIs SailPoint IdentityIQ System Implementations Technical Knowledge Work CollaborativelyEmployment Type
Full-Time
