Manager Credit Risk Technology - Release Management

At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!

The Collections Platform and Configurations Organization at TMobile USA is currently seeking a Manager who is: strong in managing a team of technical individuals in an agile development cycle; proficient in developing business and technical requirements design on a technical level configure implement and test strategies in the collections decision engines; understanding functional specification documents technical deployments and intersystem relationships (Credit and Collections related process/system experience a plus); experienced in resource planning for enterprise initiatives with a keen understanding of project deliverables timelines and budget considerations; adept in quality assurance and user acceptance testing protocols (JIRA experience a plus); developing material and delivering information to senior leadership. The ideal candidate will possess skills as a seasoned experienced professional with a strong understanding of industry best practices and has demonstrated the ability to resolve a wide range of issues in creative and practical ways. This individual will also have a record of delivering results in a fast paced and flexible environment and the ability to develop formidable team members.

Responsibilities include:

• Effectively manage a team to achieve results by providing appropriate direction timely developmental feedback and coaching and conducting performance reviews and conversations. Monitor and measure work tasks to ensure deliverables are provided on time and within budget.
• Interview and hire qualified team members striving to improve TMobile bench strength and augmenting product or project teams with contract staff when required.
• Foster an environment where team members identify problems risks to continually review key business initiatives and find optimal resolutions.
• Drives continuous development practice improvements across technical disciplines (e.g. team structure roles processes tooling security & compliance).
• Work crossfunctionally with business teams(internal/external) vendors to drive improvement strategies execute tactics and provide support on businessimpacting issues. Instill best practices for software development and documentation assure designs meet requirements and deliver highquality work on tight schedules.
• Build trusted reciprocal relationships with all levels of leadership and support teams. Facilitates effective and encouraging team relationships. Resolves operational and interdepartmental problems quickly.
• Manage multiple product backlogs and priorities with our business and technology partners to ensure business initiatives technology roadmap communications training change management and vendor management are supported.
• Own the business relationship technical relationships with internal and external teams and drives refinement of the project vision including business case impacted customer segments business problem to be solved and technology roadmap/strategy alignment.
• Oversee implementation application(s) by analyzing the current system environment using technical tools and utilities performing complex product customization and developing implementation and verification procedures to ensure successful installation of systems hardware/software.
• Identify improvements makes critical decisions and works with subject matter experts throughout the organization to implement solutions.
• Effectively identify/analyze/synthesize information applies critical thought and presents the information in a clear and meaningful way.
• Effectively communicate business strategies expectations and challenges to inspire action throughout an assigned team.
• View the big picture of challenges impacting the business including the technical functional process and policy considerations and creatively defines solutions to those challenges.
• Effectively manages team to achieve results by providing appropriate direction timely developmental feedback and coaching and conducting performance reviews and conversations.
• Provide coaching and direction to the team that drives action and enables achievement of performance and operational goals.
• Build and maintain relationships with vendors to align and manage expectations of service including work products timing and the value to be delivered.

Education:

• Bachelors degree in Business Computer Science or other quantitative field or equivalent work experience
• Masters degree or MBA preferred.

Work Experience:

• 5 to 10 years Industry experience in technical deployments release management and understanding technical process flows. (Required)
• 5 to 7 years experience in managing high functioning teams. (Required)

Knowledge Skills and Abilities:

• Problem Solving creativity and the ability to reach insightful conclusions (Required)
• Communication Ability to manage relationships influence and communicate complicated logic and solutions in a clear and concise manner at the executive level and provide decision support analysis and recommendations that help to drive effective of business strategies. (Required)
• Strong presentation skills to large and small audiences. (Required)
• Uptodate knowledge of strategic frameworks industry trends and datasets to improve company performance (Preferred)
• Medium to advance knowledge of Scripting Tools (Python/SQL/HTML/Perl) (Preferred)
• Strong understanding of software development life cycle (SDLC) and software testing methodologies. (Required)
• Proficiency with testing tools and automation frameworks (Selenium/Junit/TestNG/Cucumber) with a strong background in UAT QA and Unit Testing. (Required)
• Knowledge of federal & compliance regulations e.g. SOX PCI & CPNI. (Preferred)
• Agile Methodologies Knowledge overall relating to all aspects of an agile development life cycle from technical writing of strong requirements defining the strategy black log sprint planning configuration testing through deployment and support. (Required)
• Experience with Agile Tools (JIRA/Asana/Rally/Favro/Wrike) (Required)
• Technology experience in delivering large and complex business/technology initiatives. (Required)
• SQL (Preferred)
• Experience with FICO decision engines Blaze/TRIAD (Preferred)
• Exposure and experience with AI and automation (Preferred)

#LICorporate

At least 18 years of age
Legally authorized to work in the United States

o At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners EVERY employee at TMobile is eligible for an Annual Stock Grant. For information about TMobiles amazing benefits check out Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $112500 $202900

Corporate Bonus Target: 15

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.

Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.