Service Desk Analyst
Service Desk Analyst
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Job Description
We are looking for an individual to provide 1st line IT support for all employees of Markel Corporation.
What part will you play If youre looking for a place where you can make a meaningful difference youve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities and youll find your fit amongst our global community of optimists and problemsolvers. Were always pushing each other to go further because we believe that when we realize our potential we can help others reach theirs.
Join us and play your part in something special!
The opportunity:
Our IT Service Desk is global open to our customers 24/7 every day of the year. Our team is split across the US and UK which allows us to offer round the clock support for Markels Employees.
This role is part of the IT Service Desk 1st line support team based in our brand new office in the heart of Leeds! Due to continued expansion and investment were looking for an additional analyst to increase our headcount to 7 for our UK side of the team.
What youll be doing:
This role covers a wide range of tasks such as 1st line support and triage over the phone requests from our ITSM tool and walk ups in the office.
Youll work quickly to resolve issues surrounding computer hardware software network and telecommunications systems. Recording maintaining and updating records in the Service Management ticketing system (ServiceNow) and following knowledge database for troubleshooting and have access to procedural guidelines to help you resolve issues efficiently.
Above all contributing to the dynamic and exciting customerled culture that Markel prides itself on.
Our musthaves:
Excellent customer service focus & communication skills
Strong motivations to contribute to a best in class service desk
Some experience in a similar role ideal open to candidates seeking an opportunity to start their IT career
ITIL advantageous
Who we are:
Markel Group (NYSE MKL) a Fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.
Were all about people We win together We strive for better We enjoy the everyday We think further
Whats in it for you
A great starting salary plus annual bonus & strong benefits package
25 days paid holiday plus Bank Holidays with the opportunity to buy/sell extra leave
Fantastic company pension scheme private medical and dental cover life assurance travel insurance cover income protection season ticket loan as well as other great benefits on offer
There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part
Choose Apply Now to fill out our short application so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
#LISP1
#LIHybrid #PlayYourPartUK
Required Experience:
IC
Employment Type
Full-Time
