Signage Maintenance Specialist
Signage Maintenance Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Salary range is $24.04/hour to $52.88/hour with a midpoint of $36.06/hour. New hires typically receive between minimum and midpoint however we may go slightly higher based on experience internal equity and market.
Sound Transit also offers a competitivebenefits packagewith a wide range of offerings including:
- Health Benefits: We offer two choices of medical plans a dental plan and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents including a spouse or domestic partner.
- LongTerm Disability and Life Insurance.
- Employee Assistance Program.
- Retirement Plans: 401a 10 of employee contribution with a 12 match by Sound Transit; 457b up to IRS maximum (employee only contribution).
- Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
- Parental Leave: 12 weeks of parental leave for new parents.
- Pet Insurance.
- ORCA Card: All fulltime employees will receive an ORCA card at no cost.
- Tuition Reimbursement: Sound Transit will pay up to $5000 annually for approved tuition expenses.
- Inclusive Reproductive Health Support Services.
- Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits youll find that we provide worklife balance opportunities for professional development and recognition from your colleagues.
GENERAL PURPOSE:
Under general supervision provides administrative and technical support to the Wayfinding & Signage program which plans designs and manages customer signage throughout Sound Transits threecounty transit system. The Wayfinding & Signage Program focuses on the passenger experience and ensuring the right information is provided in the right place at the right time in the passengers journey through our system and facilities. This position will collaboratively perform a variety of functions to support wayfinding and signage maintenance by overseeing the updates (including service change) inspections repair maintenance and retrofit of signage systemwide through: management of projects operational processes and the agencys signage maintenance plan; provides expertise in the repair and troubleshooting of customer focused signs installed on Sound Transit properties; writing and/or drafting correspondence criteria and contract supporting documents; researching materials and products; producing reports; surveying onsite conditions and contractors work completed in the field; producing and tracking graphic materials/signage documentation and ensuring signage documents are uptodate; overseeing and monitoring small contracts; managing signage project budgets and monitoring related expenditures; responds to and is available to provide installation and maintenance of signs on an immediate and emergency basis; responds to inquiries about the department from managers of other departments; working collaboratively with agency staff design consultants and signage contractors; and provides general support as directed.
ESSENTIAL FUNCTIONS:
The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional positionspecific duties.
- Manages operational signage processes signage improvement projects contracts and budgets. Assists Wayfinding & Signage Program with project management of existing facilities/stations customer signage including updating signage for (twiceyearly) service change improvements/retrofits maintaining signage and signage layout/drawings/artwork documentation permitting and contract management for permanent and temporary signage. Assigned work will take place in a standard office environment and require site visits to existing stations for tasks such as site walks with vendors inspections of completed work generating punch lists creative problem solving with ST staff and signage vendors as issues arise; and signage repair/installation as appropriate. Must coordinate with Operations Division on signage items resulting from regular site inspections by Operations; and complete assigned EAMS work orders and work documentation; review vendor scope and quotes of work proposed and request methodologies/information pertaining to Work Order requests. Must be able to read/interpret architectural plans sketches shop drawings specifications etc. and work with project staff to issue clarification and guidance. Experience managing small projects required knowledge of signage and wayfinding industry and practices preferred.
- Develops coordinates and implements the agency signage maintenance plan to define preventative maintenance and document existing operational processes such as temporary signage service change etc. Recommend improvements to the existing signage on an ongoing basis and apply current standards to maintenance replacement due to endofuseable life and retrofit work. To the greatest extent possible develop work plans to leverage existing work to incorporate standard updates to minimize cost/labor.
- Writes correspondence criteria and supporting contract documentation. Tracks work writes memos and prepares documents for assigned work (spreadsheets agendas meeting minutes and summary documents). Researches topics for the department (materials products peer agencies and processes such as temporary signage leased park and rides for parking mitigation dedication plaques WSDOT signage etc..
- Ensures graphic materials and signage documents are uptodate. Assists with development of productionready artwork and graphic assets for assigned signage projects; high attention to detail and ability to proof graphic artwork for adherence to agency standards and iterate the artwork files with graphic design staff. Distributes signage review documents tracks and compiles reviewer comments follows up on comments for signage reviews and staff/vendor questions.
- Collects reviews interprets and records projectrelated documentation technical memorandum design/construction plans specifications and other project related data. Enters station signage in signage database (FileMaker Pro) reviews/proofs/edits signage documentation (such as sign layouts message schedules and artwork) and maintains accurate documentation and files. Establishes and maintains permanent hard files and soft copies of project files. Oversees the Transition to Operations process at capital project closure; and ongoing maintenance of signage documentation libraries.
- Assists in development and administration of project contracts budgets and schedules. In consultation with the Manager monitors and oversees signage procurements and active contracts; generates signage estimates; prepares task orders requisitions and change orders; reviews invoices for approval by the Manager and payment; and reviews expenditures throughout the year to ensure programs remain within budget and that appropriate cost centers are being charged.
- Coordinates assigned activities and with other departments divisions and outside agencies. Provides support to the division/department by scheduling meetings; developing tracking spreadsheets and progress reports; prepare meeting minutes; serves as staff on a variety of committees as assigned; attends and participates in professional group meetings as assigned; works collaboratively in crossfunctional teams; may prepare and present staff reports and other necessary correspondence.
- Operates specialized equipment and vehicles in areas of specialization such as hand tools power tools and passenger vehicles; participates in safety and security training; prepares for and responds to planned and unplanned service disruptions urgent situations such as signage failure and customer concerns; complies afterhours and oncall work as needed to support contracts and assure effective and reliable response to planned and unforeseen signage related incidents and repairs.
- Champions and models Sound Transits core values and demonstrates valuesbased behaviors in everyday interactions across the agency.
- Contributes to a culture of diversity equity and inclusion in alignment with Sound Transits Equity & Inclusion Policy.
- It is the responsibility of all employees to follow the Agency safety rules regulations and procedures pertaining to their assigned duties and responsibilities which could include systems operations and/or other employees.
- It is the responsibility of all employees to integrate sustainability into everyday business practices.
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
Education and Experience:Bachelors degree in public administration project management architecture landscape architecture urban design construction management or closely related field. Three years of experience in a facilities maintenance environment performing maintenance of signage and facilities inspection duties and leading or supervising small projects; Or an equivalent combination of education and experience.
Required Licenses or Certifications:
- Valid state drivers position is responsible for transporting tools (signage ladders etc. to job sites from Pierce King and Snohomish counties.
Required Knowledge and Skills:
- Business and project management principles skills and techniques.
- Controlled documents procedures and practices. Principles and procedures of record keeping.
- Ability to read construction documents. General ability to understand and interpret architectural drawings and plans.
- General knowledge of graphic design.
- General knowledge of sign repair and installation preferred.
- General knowledge of industry standards for signage and wayfinding preferred.
- Basic principles of contract administration and understanding of contractual relationships for consultants and contractors.
- Principles of customer service.
- Quality writing spelling grammar and punctuation skills.
- Basic accounting bookkeeping and mathematical principles and practices.
- Basic principles and practices of governmental budget preparation and administration.
- Principles and procedures of record keeping.
- Principles and techniques for the preparation and presentation of written and oral information.
- Prepare setup and track presentations photos and graphics.
- Principles of business letter writing and basic report preparation.
- Proper customer service and phone etiquette.
- Public processes and best practices.
- Modern office procedures methods and equipment including computers.
- Working knowledge of Adobe Photoshop desired and working knowledge of FileMaker Pro and SharePoint a plus.
- Occupational hazards and standard safety practices.
- Computer applications such as SharePoint MS Word Excel and PowerPoint.
- Multitasking competing priorities and communicating with team members on status updates.
- Preparing and maintaining accounts payable accounts receivable and related accounting records.
- Collecting preparing and analyzing data and comprehensive reports.
- Applying appropriate oral and written communication techniques to various individual ranging from Agency employees the general public elected officials community leaders and local state and federal agencies.
- Working cooperatively and collaboratively with other divisions Agency officials and outside agencies.
- Monitoring program/project operating budgets costs and schedules.
- Interpreting and administering policies and procedures sufficient to administer discuss resolve and explain them to staff and other constituencies.
- Conducting research and analysis and providing appropriate recommendations based on findings.
- Demonstrating a positive internal customer service orientation with both internal and external clients.
- Sensitivity to the political nature of public agencies.
- Maintaining confidentiality and communicating with tact and diplomacy.
- Working effectively under pressure meeting deadlines and adjusting to changing priorities.
Physical Demands / Work Environment:
- Work is performed in both a standard hybrid office environment warehouse transit vehicles and field environments.
- Positions working in field may occasionally be exposed to dangerous machinery extreme weather conditions physical harm hazardous chemicals and/or extreme noise.
- This position is responsible for maintaining signage. May be subject to bending climbing crawling eye/hand coordination grasping hearing kneeling pushing pulling reaching repetitive motion sitting standing talking seeing walking and carrying and lifting up to 50 pounds.
- The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
