Universal Banker II
Universal Banker II
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Salary Not Disclosed
1 Vacancy
Job Description
Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.
Salem Five has more than 30 retail banking branches throughout Essex Middlesex Norfolk and Suffolk counties strong business banking capabilities an Insurance division a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.
Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or locationlevel are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what were all about.
JOB DUTIES AND RESPONSIBILITIES include but are not limited to the following:
Business Development
- Identify sales opportunities deepen existing relationships and grow Salem Fives market share in the communities it serves.
- In collaboration with branch management and internal business partners uncover needs and make referrals to crosssell products and services such as business loans merchant insurance and investment services.
- Engage in defined sales activities to include uncovering customer needs offering solutions closing the business onboarding followup outbound calling and recording each point of customer contact in the Banks system of record.
- Participate in team meetings contribute toward branch sales goals engage in divisional campaigns and celebrate team successes.
Customer Experience
- Deliver an exceptional customer experience every time by:
- Making a personal connection with every customer.
- Uncovering their financial needs through meaningful discussion and exploration.
- Making educated product and service recommendations based on expert knowledge of same.
- Providing financial solutions that meet the customers needs.
Business Acumen and Technical Knowledge
- Have a good understanding of the business of banking to include income and expense streams and portfolio of products and services.
- Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Bank.
- Demonstrate the ability to build relationships and alliances with customers and colleagues.
- Able to demonstrate a high level of proficiency with Salem Fives digital technology offerings.
- Proficient with mobile smart phones and downloading applications. This includes the basics of texting email and application management.
- Proficient with desktop applications such as MS Office (Excel Word PowerPoint Outlook).
- Proficient using the Internet (mobile and desktop) to search for and locate information.
- Eager to embrace new and emerging technologies.
Banking Operations
- Able to quickly learn and adhere to all policies and procedure related to branch operations to include but not be limited to check cashing deposit taking settlement account opening debit card issuance branch opening and closing audit requirements compliance requirements vault and ATM management and other such functions.
- As all Salem Five retail positions are required to have universal branch banking skills must have / develop a full working knowledge of both the traditional sales and teller functions and routinely perform both.
Education and/or Experience
High school diploma or equivalent required. Two years experience in a retail or banking environment required supervisory experience preferred. This position is eligible to be a keyholder and when designated as such is entrusted as a member of the branchs management team opening/closing the branch as schedules dictate. In the absence of a Manager and/or Assistant Manager serves as the manager on duty. In a management capacity uses sound judgement and makes policy decisions as necessary. Participates in the interview hiring and development of junior branch staff positions and serves as a trainer and coach for same. Proven success in delivering a superior experience in a customercentric environment.
PHYSICAL DEMANDS
While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop kneel crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Benefits/Incentives: Health Insurance Dental Vision Flexible Spending Account Health Savings Account 401k Matching Tuition Reimbursement Employee Referral Program Summer Family Outing Annual Holiday Reception and more.
Salary Range: Competitive Base plus incentive
Ready to applyIf this job sounds like a fit for you then click onApply/Apply Nowin this posting. We look forward to talking withyou.
Qualifiedcandidates may also submit a resume and application online at or mail your resume to Human Resources 210 Essex Street Salem MA01970.
Employment Type
Full-Time
