VP Chief Product Owner End User Experience
VP Chief Product Owner End User Experience
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Job Description
Job Classification:
Technology Agile Delivery & ProductAre you interested in building capabilities that enable the organization with innovation speed agility scalability and efficiency The Global Technology & Operations team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential youll unlock an exciting and impactful career all while growing your skills and advancing your profession at one of the worlds leading financial services institutions.
Your Team
As a Vice President Chief Product Owner End User Experience you will report to the Chief Technology Officer and partner with product owners tech leads engineers and delivery professionals to build deliver and continuously improve Prudentials technology capabilities supporting the global end user experience including employees and customers. You will be a thought leader working to define the technology strategy and roadmap supporting this critical initiative while ensuring continuous delivery of technology solutions as the daytoday technology leader accountable for this initiative. This will require close collaboration with the Global Technology organization as well as the CIOs supporting Prudentials business units. Were looking for an inspirational technical leader excited about the prospect of using technology to transform the experience of employees and customers.
Here is What You Can Expect on a Typical Day
- Provide dedicated technology leadership in critical enduser domains such as:
- End User Device Lifecycle and Management
- End User Collaboration Tooling
- End User Conferencing Technology
- End User Support Automation
- Operational Incident Management
- Define the technology vision success criteria and highlevel roadmap for the products supporting the end user experience.
- Adopt an automationfirst approach to minimize manual operations across the organization and embrace modern software engineering practices.
- Establish observability throughout the end user product suite focusing on proactive issue identification and resolution
- Continuously track and improve the Mean Time to Resolution (MTTR) for incidents impacting both internal and external users by implementing a thorough root cause analysis process and facilitating corrective action resolution
- Partner with Prudentials architecture team to implement and refine reference architecture and solution architecture patterns for the products in your portfolio.
- Lead the technology resources to deliver the products in your portfolio managing dependencies and working in close connection with stakeholders and partners.
- Creates and oversees the implementation of guidelines best practices and standards for technology solutions maintaining alignment with Enterprise standards and guidelines.
- Provide leadership and mentorship to the technology teams ensuring alignment with organizational goals and strategies.
- Nurture and help define a culture of inclusion intense curiosity teamwork and continuous learning.
- Understand industry trends and innovation potential to anticipate customer needs or business opportunities.
- Communicate clearly and frequently with stakeholder groups.
The Skills & Expertise You Bring
- Bachelor of Computer Science or Engineering or equivalent experience in related fields.
- 10 years of experience leading large technology teams.
- Technical leadership experience with large scale strategic initiatives $50M
- Progressive relevant experience in leading solution architecture software development and engineering teams to deliver technology solutions with global scale.
- Experience leading teams through reduction or elimination of click operations through automation
- Experience with M365 or similar collaboration suite
- Experience with automation of endtoend device lifecycle management
- Experience with observability and ability to build and promote proactive vs. reactive software engineering
- Strong demonstrated stakeholder communication and change management skills.
- Lead and effectively leverage diverse ideas experiences thoughts and perspectives to the benefit of the organization.
- Ability to challenge teams and deeply assess root causes
- Demonstrated experience building and developing high performing technology product teams.
- Experience with agile development methodologies.
- Excellent verbal and written communications skills
- Belief in a nonhierarchal structure of collaboration transparency and trust.
- Expert knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the companys business.
- Ability to learn new skills and knowledge on an ongoing basis through selfinitiative and tackling challenges.
What we offer you:
Market competitive base salaries with a yearly bonus potential at every level.
Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.
401(k) plan with company match (up to 4.
Companyfunded pension plan.
Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85 of the lower of two prices (Beginning or End of the purchase period) after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to parttime employees scheduled to work less than 20 hours per week.
Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process please email .
If you are experiencing a technical issue with your application or an assessment please email to request assistance.
Required Experience:
Chief
Employment Type
Full-Time
