Services Coordinator I

WHY MIDPEN

At MidPen we build communities that change lives. Since 1970 we have been committed to our mission: to provide safe affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic social and economic backgrounds to live in dignity harmony and mutual respect.

We develop affordable housing provide professional property management for all our communities and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading nonprofit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20000 working families seniors and people with special needs. We take pride in delivering affordable housing solutions and we invite you to join us on a journey toward social economic and racial equity.

ABOUT RESIDENT SERVICES

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas Family Services Senior Services and Health and Supportive Housing build relationships with our residents by engaging connecting and providing services to help them maintain stable housing and achieve selfsufficiency. Our programming emphasizes longterm financial and physical health and mobility and spans financial workshops ESL classes senior wellness activities like Bingocize (BINGO and exercise! afterschool programs and a sixweek summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Resident Services also works closely with our residents and community partners and their fellow MidPenners including close collaboration with our Property Management team.

BENEFITS AND COMPENSATION

In 2025 MidPen was again certified as an official Great Place to Work and for good reason! In addition we offer a bestinclass benefit package that includes healthcare options (Kaiser or Sutter) dental vision life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options FSA for childcare medical and commuter benefit options Employee Assistance program and pet insurance for our furry feathered and scaled friends. In addition to 14 paid company holidays which include a paid winter holiday break between Christmas and the New Year we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization we encourage professional development and career advancement and we offer up to $3000 annually $12000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And as a familyfriendly company we offer a paid time off parental leave benefit of 12 weeks in a 12month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$26.00 $29.00 Hourly Pay based on applicable experience and qualifications

Property Type(s): Senior

Bilingual Requirement: English and Mandarin preferred

POSITION OVERVIEW

The Services Coordinator I plays a vital role in delivering and engaging partners to deliver educational health and wellness and assetbuilding programming for residents of MidPen properties. The Services Coordinator I provides access to and delivers programs such as: After School Program Summer Program Academic Support and College Readiness Assistance ELL and ESL Programs Health and Education Workshops Food Security Programs Nutrition and Physical Activity Financial Stability and Capability Training Rental Assistance and Lease Education. This position also leads outreach efforts and plans community events/interactions which builds trust and engagement.

ESSENTIAL DUTIES

Program Efficacy & Efficiency

• Delivers onsite programs ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Conducts doortodoor phone email outreach and other marketing strategies to make residents aware of services offered
• Prepares and submits all necessary program documentation as required by MidPen and external agencies
• Assists in and/or provide crisis intervention in situations of low to moderate complexity and provide appropriate followup (including but not limited to child abuse or adult abuse reporting)
• Implements mandated reporting policies and procedures

Partnership Management

• Familiar with Services partnership goals and selection criteria; engages with propertylevel partners to support these goals/criteria and communicates with supervisor where improvements may be needed
• Collaborates well with local community agencies in proximity to assigned property
• Monitors provision of services provided by partners at assigned property

Customer Service

• Supports propertylevel needs assessments and associated followup (e.g. community meetings)
• Participates in development of property plans and is responsive to resident needs
• Communicates and executes actions based on needs assessment
• Offer exemplary customer service and responsiveness to residents

Datadriven Decisionmaking

• Maintain accurate propertylevel records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
• Ensure timely propertylevel reporting consistent with Services policies procedures and trainings

Effective Team Building

• Participate in staff and team meetings trainings group outings and other site sponsored events
• Apprise direct supervisor of activities and incidents in a timely manner
• Cultivate collaborative relationships with Property Management peers and colleagues at the property level
• Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education knowledge skill and/or ability required.

Education and Experience

• High School Diploma or GED and 1 year of experience and/or training in community development social services or related field; Progress towards a 2year or 4year college degree preferred.
• Minimum of one 1 year experience working in any of the following related areas preferred:
  • Families adults and youth in a diverse population
  • Youth 512 age range) in a classroom or after school setting
  • Older adults/elderly support and service
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers preferred

Knowledge Skills and Abilities

• English and Spanish written and verbal proficiency
• Demonstrated customer service orientation and strong relationshipbuilding skills
• Solid judgment discretion and problemsolving skills when working with families and students
• Desire to work with high needs and untapped populations
• Strong attention to detail and organizational skills and demonstrated ability to work independently
• Excellent reading writing and verbal communications skills and comfortable communicating across language barriers including using translation apps and services to navigate multiple language needs; some positions may also include proficient in Spanish Russian Korean or Vietnamese if required at a specific property bilingual requirements are determined based on resident/property population and will be applied accordingly
• Effectively use Outlook OneDrive Teams Zoom Salesforce Microsoft Office Suite and other technology tools to support interactions with peers and supervisor
• Satisfactorily pass required background check
• Must possess a valid California Drivers License proof of current auto insurance and reliable transportation

Physical Requirements

• Constantly perform deskbased computer tasks frequently sitting
• Occasionally stand/walk reach/work above shoulders grasp lightly/fine manipulation grasp forcefully use a telephone sort/file paperwork or parts lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat kneel/crawl

Working Conditions

• Must be available to work 9:00 AM 6:00 PM Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM and occasional weekends required
• Ability to travel between properties

This description reflects managements assignment of essential functions it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Consistent with its obligations under the law MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.