Sr Customer Solutions Manager - ISV

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and committed support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customerfirst approach is how we built the worlds most adopted cloud. Join us and help us grow.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform offering over 175 fully featured services from data centers globally. Millions of customersincluding the fastestgrowing startups largest enterprises and leading government agenciesare using AWS to lower costs become more agile and innovate faster.

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives help design the customer cloud journey execute a frictionless migration experience and ensure our customers capture the full potential of the AWS cloud. CSMs are technologists with a strategic business mindset and use their technical acumen program management organizational change management and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales solution architecture support product professional services and partners to optimize customer outcomes.

You will earn trust at all levels of the customer organization and identify strategic opportunities cloud use cases establish roadmaps and actionable program plans capture success criteria build advanced technical architectures allocate resources to technical and change management activities and establish programmatic governance. You own and drive excellence for the endtoend customer engagement (technical operational organizational and educational) across traditional IT teams and business units.

At AWS we value critical thinking selfmotivation and the ability to deal with ambiguity. You will pay attention to detail but have the ability to think big on behalf of our customers. Bring a cool head a business outcome mindset extensive technical background excellent problemsolving abilities and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your teams decisions and help us drive robust customer solutions. We are passionate about people who innovate use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and contributing to a team goal.



Key job responsibilities
Demonstrate excellent customer engagement skills through all levels of an organization including CSuite
Maintain an indepth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and engagement
Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
Assist in developing longterm strategic relationships with key accounts
Manage time efficiently meet personal goals and work effectively with other members of the sales and marketing team

About the team
About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employeeled and companysponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.



7 years of experience leading complex largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
4 years of experience in a customerfacing role engaging with senior customer executives technologists and/or partners to solve complex business problems with advanced technologies
Ability to travel up to 25 as needed

Direct experience implementing cloud services preferably on AWS and knowledge of AWS Services and Solutions
Product lifecycle or product management experience.
Ability to credibly coordinate between service teams and customers to meet unique customer opportunities.
A history of problem solving and disruptive innovation developing technology programs and working across customer organizations.
Experience working with Independent Software Vendors

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.