Service Engagement Team Leader - Abilene TX
Service Engagement Team Leader - Abilene TX
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Job Description
Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and certifications. In addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to wellbeing and beyond at ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both instore and digital services and solutions who are knowledgeable about capabilities and features that drive adoption usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes guest services gift registry pickup and drive up while ensuring exceptional quality.
At Target we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:
Guest service fundamentals experience building a guest first team culture and driving loyalty programs
Guest engagement; problem solving and resolution
Retail business fundamentals including: department sales trends inventory management guest shopping patterns pricing and promotions strategies
Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
Leading a team of hourly team members; including skills in interviewing developing coaching evaluating and retaining talent
As a Service and Engagement Team Leader no two days are ever the same but a typical day will most likely include the following responsibilities:
Demonstrate inclusivity by valuing diverse voices and approaches being authentic and respectful and creating equitable experiences.
Lead a team of passionate and knowledgeable Guest Advocates Service Advocates and Front of Store Attendants who strive toexceed guest service expectations by focusing ondecreasing wait timefriendly guest interactions quality of service resolution driving loyalty and cleanliness standards.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development coaching and team interactions.
Understand sales goals business reporting and guest insights to plan and execute daily/weekly workload to deliver on store sales goals guest engagement and troubleshoot opportunity areas as needed throughout the day.
Support Target Loyalty Programs toensure your team can educate and promote the suite of benefits features and offerings that reward our guest and/or enhance their shopping experience.
Support your direct leader by followingup on training completion checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.
Engage in consistent meaningfuldevelopment conversations throughout the critical touch points withinthe teamscareer path.
Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
With guidance from your direct leader help lead a culture of accountability through clear expectations and performance management listen observe recognize and coach) on critical Service and Engagement behaviors.
Quickly respondtoany concerns with a guests shopping experience by deescalatingthe situation and ensuring yourteamunderstandsand feels supported to resolve or address guest concerns and issues.
Ensure your team members stay uptodate on upcoming major promotions brand launches and events.
Evaluate candidates for open positions and develop a guestcentric team.
Work a schedule that aligns to guest and business needs(this includes early morning evening closing overnight shifts holidays andweekends).
Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests following all federal state and local adult beverage laws. Support guest services as needed.
Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors identifying and correct hazards holding team accountable to following safety expectations assisting with incident response and reporting/investigating injuries timely and accurately.
Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks.
Demonstrate how to engage with guests when assistance is needed engage with guests in a welcoming way and help solve their specific needs.
Lead by thanking guests and let them know were happy they chose to shop at Target.
Model the of physical security processes in order to enhance the instore security culture.
Support merchandise protection strategies across the total store; including ordering storage and application as directed by best practices
If applicable as a key carrier follow all safe and secure training and processes.
Address all store emergency and compliance needs.
All other duties based on business needs
WHAT WE ARE LOOKING FOR
This may be the right job for you if:
You enjoy interacting and helping others including guests that shop our store and fellow team members you work with.
You thrive in a fastmoving highly active and physically demanding role where teamwork flexibility and creative problem solving are key to success.
You are open to working a flexible work schedule with varying hours days or shifts (including nights weekends holidays and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But there are a few skills you should have from the getgo:
High school diploma or equivalent
Must be at least 18 years of age or older
Previous retail experience preferred but not
Lead and hold others accountable
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed. Work independently and as part of a team
Manage workload and prioritize tasks independently and with a team
Welcoming and helpful attitude
Effective communication skills
Capability to remain focused and composed in a fastpaced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams so we want to make sure we are clear on a few more basics that we expect:
Access all areas of the building to respond to guest or team member issues
Interpret instructions reports and information
Accurately handle cash register operations cash transactions and oversee cash office processes as needed
Scan handle and move merchandise efficiently and safely including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 poundswithout additional assistance from others
Climb up and down ladders as needed
Flexible work schedule (e.g. nights weekends and holidays) and reliable and prompt attendance necessary
Capable of working in and exposure to varying temperatures humidity and other elements while performing certain job duties including but not limited to DriveUp carryout etc. as needed
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: Pegue esta URL en su navegador preferido para obtener informacin sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please visit your nearest Target store or reach out to Guest Services atfor additional information.Employment Type
Part-Time
