Senior Oversight Consultant
Senior Oversight Consultant
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Job Description
At M&G our purpose is to give everyone real confidence to put their money to work.As an international savings and investments business with roots stretching back more than 170 years we offer a range of financial products and services through Asset Management Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.
Through our behaviours of telling it like it is owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
Senior Oversight Consultant
The Senior Oversight Consultant supports the formal governance and oversight of the services provided on behalf of M&G by material thirdparty suppliers in line with the standards set out in the ThirdParty policy standards. The role involves working with subject matter experts across M&G and thirdparty suppliers to obtain and analyze relevant information and insights to ensure commitments are being met.
Key Responsibilities:
- Act as the point of contact for matters related to the governance and oversight of thirdparty delivered services.
- Operate within the ThirdParty policy standards framework for material thirdparty suppliers by collaborating with others in a cooperative environment.
- Use multiple sources of insight data experience and journey performance to analyze the delivery of operational customer commitments against required standards within the appropriate risk profile. Escalate issues to the Oversight Relationship Manager if standards are not met.
- Collaborate with subject matter experts within M&G and thirdparty suppliers to help them understand and fulfill their roles and responsibilities for our customers.
- Act as the point of contact for matters related to the governance and oversight of thirdparty delivered services.
- Work with others to understand and support challenges within our ThirdParty suppliers.
- Support the Oversight Relationship Manager in monitoring the business readiness of thirdparty suppliers to ensure successful implementation of changes with minimal customer/risk impact.
- Meet the required standards for the governance framework for oversight of material thirdparty suppliers.
- Work collaboratively with colleagues and take personal accountability to maintain and enhance controls to support the improvement of the overall control environment customer outcomes and a reduction in Prudential UKs operational risk.
Key Knowledge Skills & Experience:
- Strong and proven relationship management skills.
- Good knowledge of commercial obligations and those of material thirdparty providers in respect of service delivery and issue resolution.
- Good knowledge of customer delivery risks and commercial drivers of an operation (essential).
- Demonstrable knowledge of working in collaboration with thirdparty suppliers across Pensions/Financial administration.
- Resilience when working with unclear situations and the ability to react quickly (essential).
- Ability to build strong networks across a diverse range of business areas (essential)
Experience Statements:
- Experience in creating and maintaining working relationships at various levels across financial services and thirdparty suppliers (essential).
- Strong experience in working with a diverse group of people to achieve a common goal (essential).
- Strong understanding of customer service delivery and risk management within an operation (essential).
- Experience in operational management within a complex environment (essential).
- Experience in delivering within challenging timescales (essential).
- Some experience in conflict resolution (essential).
- Experience in using multiple sources of information and insight to drive decisionmaking.
- Experience in working with outsource suppliers (essential).
- Experience in Financial Services or similar regulated industry.
Work Level: Experienced Colleague
Recruiter: Sarah Mathers
Location: Kildean Stirling
Closing Date: 28 April 2025
We have a diverse workforce and an inclusive culture at M&G plc underpinned by our policies and our employeeled networks who provide networking opportunities advice and support for the diverse communities our colleagues represent. Regardless of gender ethnicity age sexual orientation nationality disability or long term condition we are looking to attract promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional needpleaselet usknow by contacting us at:
Required Experience:
Senior IC
Employment Type
Full-Time
