Senior Technical Account Manager
Senior Technical Account Manager
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Why Adobe
At Adobe were changing the world through digital experiences. Our solutions empower everyonefrom emerging artists to global brandsto bring digital creations to life and deliver them to the right person at the right moment. Join us to shape the future of creativity and business transformation.
The Opportunity
As aSenior Technical Account Manager (TAM)at Adobe you will play a critical role in ensuring the longterm success and satisfaction of our enterprise customers. Youll serve as the trusted technical advisor driving the successful adoption and optimized use of Adobe solutions. By delivering proactive services and strategic guidance youll help clients realize more value from their investment while supporting Adobes goals of customer satisfaction and product excellence.
What Youll Do
Serve as the primary technical point of contact for assigned accounts managing all aspects of the customer relationship from a technical perspective.
Deliver proactive services aimed at improving IT operational health and reducing incidents.
Collaborate with customer stakeholders to understand business goals and technical environments to align Adobe solutions effectively.
Coordinate crossfunctional efforts with Adobes Account Management Support Consulting TechOps and Engineering teams to ensure timely resolution of technical issues.
Lead regular operational reviews and present tailored recommendations to minimize risk manage changes and prevent issues before they arise.
Host technical workshops and training sessions to enable customer success and internal capability building.
Advocate for customer needs internally helping influence Adobe product development and enhancements based on customer feedback and trends.
What You Need to Succeed
Bachelors degree (or equivalent experience) in Computer Science Information Technology or a related technical field.
A strong technical background in development consulting or technical support.
Demonstrated experience in a customerfacing role such as Technical Account Manager Solution Consultant or similar.
Proven ability to manage complex IT projects and build strong trusted relationships with enterprise customers.
Exceptional troubleshooting communication and presentation skills.
Ability to convey technical concepts to both technical and nontechnical audiences.
Strong organizational skills with a proactive and consultative approach to customer engagement.
A passion for technology customer success and continuous improvement.
Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.
Required Experience:
Manager
Employment Type
Full-Time
