Customer Service Team Leader
Customer Service Team Leader
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Job Description
Permanent
Full time 37 hours per week)
As our Customer Services Team Leader youll play a starring role in delivering an exceptional customer experience for our tenants in Gloucestershire and the surrounding areas. Youll take a leading role in helping Two Rivers deliver human centric and personalised services to our tenants and ensure we are effortless and straight forward with our tenant enquiries.
What youll bring to our team
You will be passionate about caring about our tenants experiences of our services and aiming to get things right first time! Youll lead and support the customer service team to deliver exceptional service to our tenants. You will manage daytoday operations ensuring the team provides timely empathetic and personalised resolutions to tenant enquires. You will also have the opportunity to shape and implement service improvements working closely with other departments to improve tenant satisfaction and experience.
What were looking for
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Experience in delivering exceptional customer experience ideally in contact centre services and multichannel communication
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Someone with the drive to deliver our ambitions and plans to deliver seamless and responsive contact channels for our customers
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A skilled communicator who can tailor their approach to all stakeholders
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Work in pressurised environment and the ability to juggle priorities
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Professional approachable and accessible to colleagues and customers
Closing date: 29th April 2025
More about us
Everyone should have a warm safe affordable home.
That is the belief that we were founded on more than 20 years ago and it remains firmly at the heart of our organisation. Today we provide more than 4500 families with just that and remain committed to increasing the number of affordable homes available in our communities.
As a communitybased housing association we have deep roots in the Forest of Dean Gloucestershire and surrounding areas. Over the years we have developed strong partnerships with local authorities community groups and other partners who can help us deliver on our mission.
Together we make a real difference to thousands of families every single day.
With a dedicated team of more than 150 people we are driven to deliver the very best for our tenants guided by our shared belief and determination to ensure that everyone has a warm safe affordable home.
Our benefits
Documents
Employment Type
Full-Time
